Ala. Admin. Code r. 795-7-10-.05

Current through Register Vol. 43, No. 1, October 31, 2024

Section 795-7-10-.05 - Public Relations

(1) Vendors shall have the responsibility for locating suitable suppliers who are capable of providing merchandise necessary for successful operation of the vending facility. Vendors shall serve the best interests of their customers. It shall be SLA policy that each vendor and his/her employees provide prompt, cheerful, and courteous service to all customers.

(2) Vendor and/or grantor disputes or differences shall be brought to the attention of their BEP representative as soon as possible.

(3) The SLA shall notify vendors if a complaint is received concerning the operation of the facility or his/her conduct. The BEP representative shall investigate all complaints to determine their validity and document the findings in the vendor's file. All written complaints received by the SLA shall become a part of the vendor's file. Vendors shall be provided a copy of the complaint(s) and afforded an opportunity to respond in writing. All written responses from vendors will also become a part of the file. If the BEP representative has validated the complaint, the vendor and representative shall determine the solution. The vendor will take immediate action to eliminate identified problem(s).

Authors: Alabama Board of Rehabilitation Services, Alabama Elected Committee of Blind Vendors

Ala. Admin. Code r. 795-7-10-.05

New Rule: Filed January 19, 2000; effective February 23, 2000.

Statutory Authority:Code of Ala. 1975, §§ 21-1-40, 21-9-9; 20 U.S.C. 107 et. seq.