AGENCY:
Federal Emergency Management Agency, DHS.
ACTION:
Notice; 60-day notice and request for comments; new collection, 1660-NW32; FEMA Form 90-152.
SUMMARY:
The Federal Emergency Management Agency, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on a new information collection. In accordance with the Paperwork Reduction Act of 1995, this notice seeks comments concerning the FEMA Public Assistance Program Customer Satisfaction Survey results to measure program performance.
SUPPLEMENTARY INFORMATION:
Executive Order 12862 requires that all Federal agencies survey customers to determine the kind and quality of services they want and their level of satisfaction with existing services. The Government Performance and Results Act (GPRA) requires agencies to set missions and goals, and measure performance against them. FEMA will fulfill these requirements by collecting customer satisfaction with service and program evaluation information through administration of surveys of the Disaster Assistance Directorate (DAD) external customers.
Collection of Information
Title: FEMA Public Assistance Program Customer Satisfaction Survey.
Type of Information Collection: New.
OMB Number: 1660-NW32.
Form Numbers: FEMA Form 90-152, FEMA Public Assistance Program Customer Satisfaction Survey.
Abstract: The purpose of the FEMA Public Assistance Program Customer Satisfaction Survey is to measure program performance against standards for performance and customer service: measure achievement of GPRA objectivities: and generally gauge and make improvements to disaster services that increase customer satisfaction and program effectiveness.
Affected Public: Business or other for-profit, Not-for-profit, Farms, Federal Government, State, Local and Tribal Government.
Estimated Total Annual Hour Burden: 1,920 hours.
Annual Hour Burden
| Project/activity (survey, form(s), focus group, worksheet, etc.) | No. of respondents | Frequency of responses | Hour burden per response (hours) | Annual responses | Total annual hour burden (hours) |
|---|---|---|---|---|---|
| (A) | (B) | (C) | (D) = (A x B) | (E) = (C x D) | |
| PA Mailed Survey | 3,200 | 1 | 0.3 | 3,200 | 960 |
| PA Focus Groups | 80 | 1 | 12 | 80 | 960 |
| Total | 3,280 | 3,280 | 1,920 |
Estimated Cost: The estimated annual cost to the Federal Government is $348,678.57.
Comments: Written comments are solicited to (a) Evaluate whether the proposed data collection is necessary for the proper performance of the agency, including whether the information shall have practical utility; (b) evaluate the accuracy of the agency's estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (c) enhance the quality, utility, and clarity of the information to be collected; and (d) minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of responses. Comments must be submitted on or before October 6, 2008.
ADDRESSES: Interested persons should submit written comments to Chief, Records Management and Privacy, Information Resources Management Branch, Information Technology Services Division, Federal Emergency Management Agency, 500 C Street, SW., Room 609, Washington, DC 20472.
FOR FURTHER INFORMATION CONTACT:
Contact Marie O. Randle, Emergency Management Specialist, Disaster Assistance Directorate, Program Coordination and Planning, 202-646-3649 for additional information. You may contact the Records Management Branch for copies of the proposed collection of information at facsimile number (202) 646-3347 or e-mail address: FEMA-Information-Collections@dhs.gov.
Dated: July 22, 2008.
John A. Sharetts-Sullivan,
Chief, Records Management and Privacy, Information Resources Management Branch, Information Technology Services Division, Federal Emergency Management Agency, Department of Homeland Security.
[FR Doc. E8-17993 Filed 8-5-08; 8:45 am]
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