Playskool Manufacturing Co.Download PDFNational Labor Relations Board - Board DecisionsAug 16, 1968172 N.L.R.B. 1562 (N.L.R.B. 1968) Copy Citation 1562 DECISIONS OF NATIONAL LABOR RELATIONS BOARD Playskool Manufacturing Company and United Fur- niture Workers of America , AFL-CIO. Cases 13-CA-7996, 13-RM-888, and 13-RC-1 1219 August 16, 1968 DECISION, ORDER , AND CERTIFICATION OF RESULTS OF ELECTION BY CHAIRMAN MCCULLOCH AND MEMBERS FANNING AND JENKINS by the Trial Examiner It is the Board 's established policy not to overrule a Trial Examiner 's resolutions with respect to credibility unless the clear pre- ponderance of all the relevant evidence convinces us that the resolutions were incorrect We find no such basis for disturbing the Trial Examiner's credibility findings in this case Standard Dr% Wall Products, Inc , 91 NLRB 544, enfd 188 F 2d 362 (C A 3) ' The Trial Examiner recommended that the Board remand Cases 13-RM-888 and 13-RC-1 1219 to the Regional Director with instructions to deny all the objections and to certify the results of the election con- ducted pursuant to a Decision and Direction of Election However, since the entire proceeding is before us , we modify the Trial Examiner 's recom- mendation and hereby overrule the objections and certify the results of the election On April 29, 1968, Trial Examiner Arthur E. Reyman issued his Decision in this proceeding, finding that Respondent had not engaged in certain unfair labor practices alleged in the complaint, and recommending that the complaint be dismissed in its entirety, as set forth in the attached Trial Ex- aminer's Decision. Thereafter, the Charging Party and General Counsel filed exceptions to the Trial Examiner's Decision and supporting briefs. Pursuant to the provisions of Section 3(b) of the National Labor Relations Act, as amended, the Na- tional Labor Relations Board has delegated its powers in connection with these cases to a three- member panel. The Board has reviewed the rulings of the Trial Examiner made at the hearing and finds that no prejudicial error was committed. The rulings are hereby affirmed. The Board has considered the Trial Examiner's Decision, the exceptions and briefs, and the entire record in these cases, and hereby adopts the findings, conclusions, and recom- mendations of the Trial Examiner.' ORDER Pursuant to Section 10(c) of the National Labor Relations Act, as amended, the National Labor Relations Board adopts as its Order the Recom- mended Order of the Trial Examiner as modified below,' and orders that the complaint be, and it hereby is, dismissed in its entirety. CERTIFICATION OF RESULTS OF ELECTION It is hereby certified that a majority of the valid votes in Cases 13-RM-888 and 13-RC-11219 has not been cast for the United Furniture Workers of America , AFL-CIO , and that said labor organiza- tion is not the exclusive representative of the em- ployees in the unit found appropriate within the meaning of Section 9(a) of the National Labor Relations Act, as amended. ' The General Counsel has excepted to certain credibility findings made TRIAL EXAMINER 'S DECISION ARTHUR E. REYMAN, Trial Examiner: On December 1, 1967,' the General Counsel of the Na- tional Labor Relations Board, on behalf of the Board, by the Regional Director for Region 13, pursuant to Section 10(b) of the National Labor Relations Act, as amended, herein called the Act, and the Board's Rules and Regulations , Series 8, as amended, Section 102.15, issued a complaint alleg- ing that Playskool Manufacturing Company, herein sometimes called the Respondent, the Company, or the Employer, by certain acts set forth in the com- plaint, "did engage in, and is engaging in" unfair labor practices within the meaning of Section 8(a)(1) and Section 8(a)(3) of the Act.2 Thereto- fore, United Furniture Workers of America, AFL-CIO, had on August 15 filed a charge, and on September 25, an amended charge, asserting in substance that the Company "has engaged in and is engaging in unfair labor practices within the mean- ing of Section 8(a), subsections 1, 3, and 5 of the Act." Before the filing of the charge, the amended charge, and the issuance of the complaint, the ' Unless specifically noted, dates hereinafter mentioned are for the year 1967 ' The relevant provisions of the National Labor Relations Act, as amended ( 61 Stat 136, 73 Stat 519, 29 U S C , Sec 151, el ceq ), are as follows RIGHTS OF EMPLOYEES Sec 7 Employees shall have the right to self-organization, to form, join, or assist labor organizations , to bargain collectively through representatives of their own choosing , and to engage in other con- certed activities for the purpose of collective bargaining or other mu- tual aid or protection , and shall also have the right to refrain from any or all of such activities except to the extent that such right may be af- fected by an agreement requiring membership in a labor organization as a condition of employment as authorized in section 8(a)(3) UNFAIR LABOR PRACTICES Sec 8(a) It shall be an unfair labor practice for an employer- ( I ) to interfere with, restrain, or coerce employees in the exercise of the rights guaranteed in section 7. (3) by discrimination in regard to hire or tenure of employment or any term or condition of employment to encourage or discourage membership in any labor organization 172 NLRB No. 177 PLAYSKOOL MANUFACTURING COMPANY Company as an employer, on July 24 and the Union on July 26, had filed petitions with the Regional Director, to determine whether the employees in an appropriate bargaining unit described as: "All production and maintenance employees at the Em- ployer's plant at 1750 North Lawndale Avenue, Chicago, Illinois , excluding office clerical em- ployees, technical employees, professional em- ployees, guards and supervisors as defined in the Act," desired the Union as their representative for the purposes of collective bargaining, all of which resulted in a secret ballot election conducted on September 14, in which 117 votes were cast for the Union and 182 cast against that labor organization. Cases 13-RM-888 and 13-RC-11219. On December 5, the Regional Director for Region 13 issued a Supplemental Decision, Order Further Consolidating Cases and Direction of Hearing. In his Supplemental Decision, the Regional Director noted that timely objections to conduct affecting the results of the election had been filed by the Union-Petitioner. In his Supplemental Decision, the Regional Director passed upon certain of the objec- tions. The complaint in Case 13-CA-7996 having been issued on December 1, the Regional Director, in his Order, noted that because certain of the ob- jections are "substantially similar to the issues set forth in the complaint and because the issues raise substantial and material factual questions concern- ing conduct affecting the results of the election," provided for a hearing to be held to resolve the is- sues raised by the objections not disposed of by him, "and that such hearing be consolidated with the hearing in Case 13-CA-7996 and held before a Trial Examiner." Accordingly, I have before me for consideration that part of Objection 5 and Objections 1, 6, 7, 8, the Objections 2, 3, and 4 of the Petitioner-Union having been overruled in their entirety and those portions of Objection 5 which are not also in issue in Case 13-CA-7996 having been overruled in Cases 13-RM-888 and 13-RC-11219. Pursuant to notice of hearing, issued with the complaint in 13-CA-7996, as subsequently en- larged by appropriate order, these consolidated cases came on to be heard before me at Chicago, Il- linois , on February 12, 1968, the hearing being closed on the following day. At the hearing each party was represented by counsel, was afforded full opportunity to call, ex- amine , and cross-examine witnesses, to present evidence relevant to the issues, to engage in oral ar- gument if desired, and to file briefs. Briefs have been submitted on behalf of the General Counsel and the Respondent Company and have been care- fully considered. The Union tendered in support of its objections the evidence presented by counsel for the General Counsel in support of the complaint. From my observation of the witnesses, and upon the whole record herein, I make the following: FINDINGS OF FACT 1. THE BUSINESS OF THE RESPONDENT 1563 Playskool Manufacturing Company is, and has been at all times material herein, a corporation ex- isting by virtue of, and authorized to do business by, the laws of the State of Illinois. At all such times, the Respondent has maintained its principal office and place of business at 3720 North Kedzie Avenue, Chicago, Illinois, and has at all such times maintained a plant at 1750 North Lawndale Avenue, Chicago, Illinois, where it is now, and at all times material herein has been, engaged in the manufacture, distribution, and sale of toys and re- lated goods. During the year immediately preceding the issuance of the complaint herein, a representa- tive period, the Respondent, in the course and con- duct of its business operations, caused goods valued in excess of $500,000 to be delivered from points within the State of Illinois directly to points outside the State of Illinois. Respondent is now, and at all times material herein has been, an employer engaged in commerce within the meaning of Section 2(6) and (7) of the Act. II. THE LABOR ORGANIZATION INVOLVED United Furniture Workers of America, AFL-CIO , is, and at all times material herein has been , a labor organization within the meaning of Section 2 (5) of the Act. III. THE (ALLEGED) UNFAIR LABOR PRACTICES STATEMENT OF THE CASES In Case 13-CA-7996 the General Counsel as- serts that the Company violated Section 8 ( a)(1) of the Act by interfering with , restraining , and coerc- ing employees in the exercise of rights guaranteed them by Section 7, and that further the Company violated Section 8(a)(1) and ( 3) by discharging employee Rosie Lee Redmond because she had supported and assisted the Union and had engaged in other concerted activities for the purpose of col- lective bargaining or other mutual aid or protec- tion . In Cases 13-RM-888 and 13-RC-11219, after objections filed by the Union, the Regional Director has disposed of some of the issues framed by these objections but finding, however, the allega- tions in other objections to be substantially similar to those set forth in the complaint in I3-CA-7996; and, therefore , because the objec- tions not disposed of by the Regional Director raise substantial and material factual questions , the Re- gional Director by appropriate order has con- solidated the unfair labor practice case with the representation cases for hearing before a Trial Ex- aminer. 1564 DECISIONS OF NATIONAL LABOR RELATIONS BOARD The Respondent Company in its answer denies all allegations , and moves that the amended com- plaint be dismissed in its entirety and the open ob- jections be overruled. Counsel for the General Counsel in his brief has correctly stated the questions to be answered by the resolution of the facts shown : ( 1) Whether Rosie Lee Redmond was discriminatorily discharged on August 11 , the first day she wore a union button; (2) whether the Respondent 's supervisors unlaw- fully threatened , interrogated, and made promises to employees in connection with the Union's or- ganizational effort at the Lawndale plant ; and (3) if either or both of the foregoing questions are an- swered in the affirmative , whether such conduct was sufficient to warrant the setting aside of the election held on September 14. The objections filed by the Union to alleged con- duct affecting the results of the election held on September 14, which have been disposed of by the Regional Director adversely to the Union should be noticed at this point so that the issues which I shall now attempt to resolve will show the facts set forth in support of the objections . These are, in sub- stance , that after July 24 ( the date of the filing of the Employer 's petition in the representation case), after July 26 (the date of the filing of the union petition ), and after August 24 (the date of the filing of the Decision and Direction of Election in Cases 13-RC-11219 and 13-RM-888 ), " the employer by its agents and supervisors unilaterally granted wage increases to numerous employees eligible to vote in said election , and in some instances two wage in- creases , in order to influence the voting in said election "; that the Employer by its agents and su- pervisors distributed literature by mail and by hand to employees eligible to vote in said election which restrained and coerced said employees in that said literature contained promise of benefit and threat of reprisal depending upon whether said employees selected the Union as a bargaining agent and in that said literature also contained material false and misleading statements; and that on or about August 22, the Employer by its agents and supervisors changed the format of its pay stub in order to in- fluence the result of said election by including thereon items not theretofore shown, thereby lead- ing employees to believe that further deductions in amounts unknown and unshown might be made from their pay if the Union was selected as collec- tive-bargaining agent in said election . The Regional Director also found that the Union-Petitioner, 'The General Counsel , in support of his position concerning the hostility of the Company and its strong opposition to the Union 's organizational ef- forts, relies on Plus sl ool Manufacturing Co . 140 NLRB 1417 In that case, the Trial Examiner issued his Recommended order on October 9, 1962, he in that case having been concerned pnncipally with incidents which had occurred mostly during the month of March 1962 Although there may be "though requested , has submitted no evidence in support of that portion of this Objection which al- leges that the Employer flooded the work area with coercive posters on the morning of the election." These issues having been resolved by the Regional Director adversely to the Union , and finally de- cided under proper procedure as provided by the applicable rules of the Board , it is clear that they may not be relitigated before me. Delta Drilling Company ( Local 826 , International Union of Operating Engineers , AFL-CIO), 169 NLRB 617. Except for one incident during the first week in July, the evidence presented here concerns conduct engaged in between the time of the filing of the Employer 's petition on July 24 , and the date of the election , September 14. It follows that all of the conduct with which we are here concerned was in the "critical period" for objectional conduct affect- ing the results of the election.' The Discharge of Rosie Lee Redmond On August 2, Rosie Lee Redmond was inter- viewed by Foreman Ken Angel and was put to work by him on the following day in the Boring Room, to engage in operations performed there involving the drilling of holes with drill presses in wood parts of certain toys manufactured by the Company. It ap- pears that the job assigned to her was a compara- tively simple one, involving the repetitive operation of a drill press . At the time Redmond reported for work , Angel showed her the premises , advising her where to hang up her coat , where the drinking fountain was, and the location of the washroom. He explained the use of job tickets and how work records were kept. He asked her if she had ever operated a machine; she replied that she had operated a molding machine . She was assigned by him to a 17-inch drill press used for boring screw holes in the wooden base of a toy designated No. 340, the operation being performed by taking the base out of a box on one side of the press , placing it on the press, pushing a foot pedal , removing it from the machine , and then placing it in a box on the other side of the machine . According to Angel, he considered Redmond to be a very poor operator on the first day of her employment and that, although he attempted to help her on two or three occasions by stopping her press to show her the proper way to place the pieces in the press , and operating the press himself, her work continued to be unsatisfac- some minuscule weight to be attached to the fact that the Company here, the Respondent there , was found to have engaged in objectionable con- duct, nevertheless the facts there are so remote from the present that I at- tach little, if any, weight to the mere fact that there was a case heard in 1962, decided by the Board in 1963, or to the facts found then PLAYSKOOL MANUFACTURING COMPANY 1565 tory.4 On the morning after she started work (that is, Friday, August 4), Redmond operated a fully au- tomatic 17-inch drill press boring holes in a "plain house" for toy No. 511, this operation being per- formed by stacking parts in the hopper of the press, about three at a time. The press then automatically bores the holes, and the finished pieces drop into a box on the floor. The hopper on the machine holds about 50 pieces. According to Angel, Redmond put the parts in the hopper in a haphazard way, causing the press to jam . He testified that he stopped the press , straightened the parts in the hopper, and again instructed her concerning the proper opera- tion of the press . In substance , according to Angel, Redmond was incompetent on each of the two machines. The testimony of Redmond is to opposite effect. She said that Angel told her that she was learning and catching on very fast, which statement Angel denied having made . Angel did say that he did not criticize Redmond for poor performance and never explained to her that she was not making standard rates , but did explain that it was his custom never to criticize employees or threaten them concerning poor performance but, on the other hand, instruct them on better ways to do their jobs, which he did in the case of Redmond. On that Friday afternoon, August 4, Stanley Zak, foreman of the sticker room, informed Angel that he required a helper in his department whereupon Angel assigned Redmond to work there. On Satur- day, August 5, Redmond was returned to and work in the boring room. Either on that Saturday or on the following Monday, Angel asked Foreman Schultz of the mill room whether he had work which Redmond could perform, because she was not "making rates" in the boring room, and Schultz replied that he could use her as a helper on a trim saw, a job which required the helper to stack pieces of wood for the operator of the saw. On Monday, August 7, An*el instructed Redmond in the mill room concerning the job, which she did, first help- ing employee Swetka and then employee Menard, until the afternoon of Friday, August 11, when she returned to the boring room. Redmond was discharged on August 11. Employee John Menard and Redmond each testified in effect that on the morning of the day that Redmond was discharged, Foreman Angel, while walking through the department where Menard and Redmond were working together, saw Redmond wearing a union button reading "We Want a Raise , We Need a Raise , We Demand a Raise , UFWA, AFL-CIO," a celluloid button some 2 inches in diameter with black lettered words on a white background ; each testified in effect that Angel said: "What are you wearing the button for, you are a new girl?" They said that within a half hour , Redmond was separated from Menard (who was also wearing a similar button ) and Redmond testified to the effect that on that afternoon, Angel discharged her saying : " Playskool did not need my services any longer but my work was satisfactory." Angel testified that on August 9 or 10, he had spoken separately with Foreman Schultz and Plant Superintendent Eugene Wohler ; in his conversation with Schultz , he asked about Redmond's per- formance in the mill room , and Schultz told him that she was doing very badly; and in his conversa- tion with Wohler, he said that Redmond 's rates were down on all jobs to which she had been as- signed , she did not seem to care about the work, and recommended that she be terminated . Wohler corroborated the testimony of Angel . He approved Angel 's recommendation and notified the "person- nel girl " of the decision who made a notation on Redmond 's personnel card "work unsatisfactory," and signed Wohler 's name to the card. The testimony of Redmond further is to the ef- fect that on Wednesday , August 9, or Thursday, August 10 , she was distributing union authorization cards to employees Catherine Soto and Ernestine Webb in the lunchroom at the plant , where the three of them were sitting at a table when they ob- served Angel sitting at another table nearby. Ac- cording to their testimony , Webb saw Angel drink- ing coffee and looking in their direction and told Redmond to put the card she was holding under the table ; that Redmond put the card under a magazine cover , placed it on the tabletop , and passed it to Webb who immediately put the card in her purse. Redmond testified that other persons were sitting at the same table as Angel and others were elsewhere in the lunchroom-that Angel said nothing to her about the cards . Angel in his testimony disputed Redmond 's testimony , saying that he did not see her passing out cards and he was not in the lunchroom when the incident allegedly occurred. Angel testified that he customarily took his lunch at his desk and was very seldom in the lunchroom. Menard testified that he had seen Angel in the lunchroom some five times during the last year, four during the lunch period , and that Angel usually has his lunch in the lunchroom . It may be noted here that Menard does not himself take his lunch in the lunchroom and failed to answer ' The Company maintains in its records certain job tickets which show the names of employees , the job numbers assigned, hours of work , and vari- ances over and under efficiency standard (See Resp Exhs 4-14 ) What seems to me to be an inordinate amount of time was spent at the hearing in connection with the job tickets used by the Company and the uses to which they are put and the information to be derived therefrom An examination of such a ticket would show the operating employee's clock number and name, the number of the job order, the name and the number of the part in- volved , a description of the operation performed on the part , date on which the job is performed , number of hours which the employee spent on the job, and the number of parts completed during that time Their usefulness was first made apparent in connection with the testimony of Rosie Lee Redmond's tickets, in connection with her understanding of what her job was supposed to be and what her performance was expected to be-the standards to be met by her in performance of a particular job Having once opened the door as to this one employee, it seemed incumbent upon me to allow other comparisions in connection with the work of other employees 1566 DECISIONS OF NATIONAL LABOR RELATIONS BOARD satisfactorily how he knew that Angel usually ate in the lunchroom. With respect to the wearing of the union button, Redmond also testified that on the morning of Friday , August 11, she began to wear a union but- ton; that about 11 o'clock that morning, Angel asked her the question above noted-"What are you wearing the button for, you are a new girl." Although Menard corroborated the testimony of Redmond , Angel testified that he did not notice Redmond wearing a union button , that he did not make the statement attributed to him or any state- ment whatsoever to Redmond concerning union buttons , and that he had had no conversation with her while she was working in the mill room with Menard. From all that may be gleaned from the somewhat conflicting testimony of the witnesses , Redmond was reassigned to the boring room late in the morn- ing of August 11, and for the rest of the day drilled holes for headlights on toy trucks, and about 3:45 or 4 p . m. paychecks were distributed by Angel to the employees in the boring room and, as he handed Redmond her check , he told her that she was discharged . According to Angel , he told her that her workmanship was very poor , that she was not making rates on any job to which she had been assigned , and that the Company would have to let her go . As above noted Redmond said that Angel said: "Playskool did not need my services any longer but my work was satisfactory ." Redmond said at first that Angel said nothing more to her nor did she say anything to him but again she said that she had inquired whether she was fired and Angel had said "Yes. "5 Referring again to the testimony of Redmond concerning her instructions as to the work to be performed by her , received from Angel, it seems clear enough that he instructed her on her first day at work how to fill out job tickets and the purpose in so doing . Taking into account the apparent (other than real) language barrier evident during her direct examination and cross -examination, her testimony concerning the tickets was confusing and evasive . An examination of her tickets discloses, in support of the contention of the Respondent, that during the comparably short term of her employ- ment , she at no time achieved standard per- formance and, accepting the testimony of Angel, as I do, her work performance was unsatisfactory from management point of view . If the only question in- volved in her case was whether the Company had proper cause to discharge for unsatisfactory per- formance, I should have no trouble in finding that the work was unsatisfactory, and her discharge was justified . However , since the question of implied threats , interrogation , and coercion has been raised 'After the discharge of Redmond , she went to the office of the Plant Su- perintendent Henry Mosbacher on Monday , August 14 , to discuss her discharge , accompanied by, she first said. Union Organizer Angelello, later identified as a "friend " and not Angelello Mosbacher said he would look in her case as in the case of other employees, I choose to discuss the whole of the testimony re- garding alleged 8(a)( 1) violations of the Act. The Alleged 8(a)(1) Violations On or about June 26 , when the organizational campaign of the Union was in progress , a "Petition to Playskool Mfg. Co ." signed by some 70 em- ployees following a signature line "Playskool Work- ers Organizing Committee ," was distributed. The petition referred to the Company 's sales record, its growth and prosperity , its profits , and then , having pointed out that many of the employees who had signed this petition had received no wage increase "last month ," and for those of them who did receive an increase it was far too small , they there- fore requested an immediate 15-cent -an-hour in- crease in pay and also requested that the Company pay in full the cost of hospital and surgical in- surance , pay sick benefits each week "when we are off sick ," an automatic wage increase when the cost of living "goes up," and time-and-one-half wages after 8 hours of work . The names of employees Carlo Romando and Eleanor Romando were shown among the many signatures. Just prior to the election of September 14, the Company distributed to its employees three letters, one dated September 11, one dated September 12, and the last dated September 13. Each letter was written in the English and Spanish languages, since a number of Spanish -speaking people were em- ployed at the Lawndale plant . A copy of each of the letters as they appeared in the English language are attached hereto as Exhibits A, B, and C and made a part hereof. The General Counsel asserts that the letters on their face and their dissemination to the employees on the eve of election show not only the Company's strong opposition to the union campaign by what he calls "vigorously antiunion literature ," but, when taken in connection with statements allegedly made by firstline supervisors to employees ( which I shall mention below ), go beyond the bounds of proper statement of company position and in themselves contain coercive statements intended to interfere with and threaten impliedly those employees who were thinking about voting in favor of the Union as their collective-bargaining representative . In regard to the September 1 1 letter, the General Counsel emphasizes the following statements : "All benefits, including those now in effect are bargainable. All are on the table for trading . They can be traded down as well as up and one benefit can be traded for another ." The September 12 letter is objected to as coercive because it contains the following statement: "Unions are founded on the principle into the matter and call her but, according to her testimony , she heard nothing more from Mosbacher The parties have agreed that a letter from Playskool informing Miss Redmond that she was dismissed because of un- satisfactory work was mailed to her on August 14 PLAYSKOOL MANUFACTURING COMPANY that any employer is an enemy ... the Union de- mands for its members complete allegiance to the Union, and to what the Union wants, regardless of the real interest of the employees or to the em- ployer." The following extract of the letter of Sep- tember 13 is pointed to by the General Counsel: "Vote No Union for No Strike-No dues-No strike losses-No fines-No fees-No assess- ments." According to the testimony of certain witnesses presented by the General Counsel, Eleanor Roman- do, one of the signers of the June petition was ap- proached by Supervisor Marvin Findler who at that time said to her: "I'd think it over about the Union and two people would be involved ... you want to jeopardize your house, too?" Mrs. Romando and her husband, who had signed the petition above referred to, had worked for the Company for something over 14 years. According to Romando, Findler, while distribut- ing handbills to the employees which had been given to him for distribution, said: "You better think it over jeopardizing yourself and you have it right here in black and white,"6 the implication being that Findler was indicating that an employee who voted "Yes" would suffer strike losses and other loss of benefits. According to Mrs. Romando, Findler also said that if the Union called a strike over the failure of the Company to meet its de- mands, it could mean that there would be two checks not coming in to her family; and that Find- ler concluded by saying: "I'd have to think it over about the future if that's all it meant to me, getting in with the Union .... Two people were involved." Mrs. Romando, a night-shift employee, testified further that the next morning, the day of the elec- tion, while she was at home, she received a telephone call from Findler, the latter saying in ef- fect that she had better think it over, that she was jeopardizing her future, again mentioned the fact that the Romando family had both breadwinners employed at the Lawndale plant, that if both of them were out it would jeopardize both of them, and that he (Findler) did not see why they could not get along on the wages they presently were earning . Mrs. Romando testified that when she replied that she still thought the wages were too low, Findler told her: "Well, you do the right thing." Findler testified that he recalled a very short conversation of not more than 5 minutes with Mrs. Findler. He testified: Well, I did most of the talking, and I said that if this Union got in and if the Company didn't meet the Union demands, there could be a strike, and there would be no paychecks com- ing in and that's about all the conversation there was. " The handbills referred to were company handbills which presented un- favorable predictions concerning strike losses should an employee vote for the Union, and a possibility of such an employee being called out on strike, 1567 He denied making a telephone call to Mrs. Roman- do, denied telling her that she had better think it over, that she was jeopardizing her future, and de- nied that he told he that he had said that he did not see why "you can't get along on the wages as is." Dorothy Gates, an employee of about 2 years' standing, testified that on a day about 2 or 3 weeks before the election Supervisor Gene Rose, as she was passing him during the course of her work, said that he would be glad when the Union got in, and that someone would be subject to a rude awaken- ing. This testimony of Mrs. Gates is unrefuted. Camelo Pagan, employed by the Company for approximately 2 years, testified that about 4 or 5 days before the election his supervisor, Bill Leopold, about 2 o'clock in the afternoon, "told me the Union no good because the Union win, he cut it to 40 hours," meaning that his working time would be cut to 40 hours, I assume; Pagan said he was working about 45 hours per week at that time and, further, that during the course of the conversa- tion Leopold asked him if he had signed a paper for the Union, to which he replied "No." According to the testimony of employee Rafael Santiago, Supervisor Frank Dutcher, on Thursday, September 7, remarked to him that he did not know why the people did not stay on the third floor " .. he want the Union, because in here he give him overtime, he gives some raises, he give good opportunity for everybody ... I don't know why the people down stairs wants the Union because maybe the Union's no good. This place give overtime, they give raises." Santiago testified further to a conver- sation he had with Supervisor Schultz, about the first week in July, in which Schultz told him that the Company gave a nickel raise every year and gave a lot of overtime and did not push anyone, to which Santiago replied that " . . . the nickel raise is no money. I need union. That's all." Francisco Borges, employed by the Company for something over 11 years, testified that during the first week in July he was engaged in a conversation with Supervisor Frank Dutcher, on the third floor of the plant sometime before the noon hour, during the course of which Dutcher told him that he knew he belonged to the Union; that he could go "any side you like"; and that Borges replied that he lived in a free country. Borges also testified to a conver- sation between him and Supervisor Porfiro Bermu- dez on the Monday before the election, during the course of which, he said, Bermudez' remarks in- cluded one to the effect that: "We can make a deal with all Puerto Rican and all Mexican to tell the boss what we could get for all every year"; and that it was indicated by Bermudez that the Company would grant benefits without the necessity for Borges to belong to a union. Borges also said that and another handbill pointing out the advantages of voting "No" at the election to ensure no strikes, no dues, and so on 1568 DECISIONS OF NATIONAL LABOR RELATIONS BOARD Bermudez told him that he was at the Lawndale plant to make a schedule and that the Company was going to cut hours of work to 40 hours if the Union got in . According to Borges he was at that time working 50 hours a week. Counsel for the General Counsel correctly states that if he has proved a threat to cut employees' overtime if the Union won the election it was un- lawful interference ; that an offer to bargain in- dividually with Spanish -speaking employees was an interference with their rights to bargain collective- ly; and that the questioning of Redmond by Angel concerning the wearing of a union button and what he chooses to call "subtle interference " in the way of comment by supervisors with an intent to inter- fere with the rights of employees and other innuen- dos which I have tried to accurately summarize above , constitute violations of Section 8(a)(1) of the Act . If his argument can be sustained by the facts , then he is entitled to an order such as he requests , requiring the Respondent in the unfair labor practice case to cease and desist from inter- ference, intimidation and coercion of employees, and a remand to the Regional Director by the Board to conduct a new election. After hearing and observing the witnesses , close- ly studying the record and exhibits of the case, and considering the argument contained within the briefs of counsel , I am not convinced that the General Counsel has proved his case by a prepon- derance of the evidence . There are too many seri- ous questions of credibility and too much require- ment for strong inference to be drawn , placed upon other inferences, to permit me to recommend a cease -and-desist order in the unfair labor practice case. The testimony of all witnesses , including those whose testimony I neither accept nor refer to, has been considered , and in evaluating the testimony of each witness I have relied most strongly and specifi- cally upon his or her demeanor and will make my findings accordingly . Apart from considerations of demeanor , I have taken into account inconsisten- cies and conflicting evidence , so that my failure to meticulously detail each of these is not to be deemed a failure on my part to have fully con- sidered each one of these factors in reaching my ul- timate conclusions.' The cold stenographic transcript herein reflects that many of the witnesses were not too adapt in the expression of their views ; nevertheless, I am convinced that each one understood the import of the questions put to him or her and was well aware of the import of their answers . I make this comment in connection with the very serious questions of credibility which have arisen in this case. I do not credit the important parts of the testimony of Rosie Lee Redmond . Her explanations of the circumstances under which she was notified of her discharge by Angel , together with her re- ported activities in the solicitation of a union authorization card or some union authorization cards in the presence of Angel , are unbelievable, particularly in regard to the so -called corroboration of her testimony by Menard . I -think the lunchroom episode was inflated beyond reason , even assuming that Angel was in the lunchroom at the time Redmond and two other employees were engaged in a discussion concerning the signing of union authorization cards . Standing by itself, and even conceding that it happened , the coincidental wear- ing of union buttons by Redmond and Menard at a time when they were working together on the same machine proves nothing , since the testimony of other witnesses reflects that union buttons had been worn by other employees in the plant for some time . I discredit the testimony of both Redmond and Menard . Then too , the unsatisfactory work of Redmond during the short period of time she was employed , the efforts of Angel to find an ap- propriate place for her to work , and any other cir- cumstance surrounding her employment conclu- sively show that she was discharged for cause and that her interest in the Union was not taken into consideration by company management when the decision was made to discharge her. The testimony of Findler is more consistent with fact than the testimony of Mrs . Romando ; even as- suming , arguendo that the substance of the conver- sations between Findler and Mrs . Romando was as reported , and I believe in fact that any remarks exchanged between the two were in the nature of conversation between acquaintances of rather long standing , and that although Findler did express a view as to what would happen if a strike occurred in the future , that he was merely engaging in casual conversation. No weight can be accorded the comment of Su- pervisor Rose to employee Gates . Her grievance against Rose is obvious from the record in that, ac- cording to her, Rose refused to grant her time off at some previous time before the alleged comment of Rose to her concerning a "rude awakening " and, as she expressed it, " ... I was pretty upset about it and I wanted days off and this didn 't-he didn't agree on." Gates' memory was good only in respect to the one remark made to her in passing. The comments of Supervisor Dutcher obviously were not intended as threats concerning anything having to do with the Union, nor did Santiago say that Dutcher said anything further than to comment that he did not know why the people wanted a union . The testimony of Santiago concerning his conversation with Supervisor Schultz amounts to the fact only that if the reported conversation is true Schultz told Santiago that the Company gave a nickel raise every year and Santiago told Schultz that the nickel raise was not enough. 7 Bishop and Malco , Inc a dlbla Walker's, 159 N LRB 1159, 1161 PLAYSKOOL MANUFACTURING COMPANY 1569 Burges , a close frient of Bermudez, testified more from imagination than memory, in my opinion; and his conversation with Dutcher, even if it occurred, would not either by itself or in connection with the testimony of all the other witnesses above-men- tioned, constitute interference, interrogation, or coercion in respect to union matters. The General Counsel, in order to demonstrate animus or hostility on the part of the Company toward the Union, relies on the Board case above mentioned heard in the year 1962 (140 NLRB 1417) and upon the literature distributed to the employees just prior to the election of September 14. It may not be assumed, in respect to the 1962 case, that the Employer's hostility was there, boil- ing, latent , and unnoticed from that time until the filing of the charge in the instant unfair labor prac- tice case. It is apparent that since no direct evidence was available to the General Counsel to establish the Respondent's hostility toward the Union and motivation for the firing of Redmond, he necessari- ly has had to rely on indirect or circumstantial evidence. His indirect and circumstantial evidence, however, must fail because it rests solely on sur- mise, suspicion, or innuendo. In Appalachian Elec- tric Power Co. v. N.L.R.B. , 93 F.2d 985, 989 (C.A. 4), substantial evidence was there defined as "evidence furnishing a substantial basis of fact from which the fact in issue can reasonably be inferred; and the test is not satisfied by evidence which merely creates a suspicion or which amounts to more than a scintilla or which gives equal support to any inconsistent inferences." Credibility generally may be resolved by impeachment, sub- stantial contradiction, or uncontroverted facts, and in many instances by objective observation of the witness' aimed to result in findings based on "con- sistent and inherent probabilities of testimony." Universal Camera Corporation v. N.L.R.B. , 340 U.S. 474, 496. There " is no reason for refusing to accept everything a witness says, because you do not believe all of it; nothing is more common in all kinds of judicial proceedings than to believe some and not all." N.L.R.B. v. Universal Camera Cor- poration, 179 F.2d 749, 754 (C.A. 2), reversed on other grounds 340 U.S. 474. Accord: N.L.R.B. v. West Point Mfg. Co. (Lanett Mill), 245 F.2d 783, 785 (C.A. 5); N.L.R.B. v. United Brotherhood of Carpenters and Joiners of America, Local #517, AFL [Gil Wyner Construction Co.],, 230 F.2d 256, 259 (C.A. 1). Cf. N.L.R.B. v. Griggs Equipment, Inc., 307 F.2d 275, 278 (C.A. 5); and see Shattuck Denn Mining Corporation v. N.L.R.B. , 362 F.2d 466, 470 (C.A. 9), wherein the court stated: Nor is the trier of fact-here the trial ex- aminer-required to be any more naif than is the judge. If he finds that the stative motive for a discharge is false, he certainly can infer that there is another motive. More than that, he can infer that the motive is one that the employer desires to conceal-an unlawful motive-at least where, as in this case, the surrounding facts tend to reinforce that inference. The letters of September 6, 11, and 12, dis- tributed by management to its employees, I find to be expressions of views, arguments, or opinions and therefore fall within the privilege of Section 8(c) of the Act.' The extracts relied upon by the General Counsel to show threats or promises of benefits are taken from context and in themselves, while obvi- ously appealing to the employees to vote against the Union, do not abridge the privilege of Section 8(c). In Dixie Cup, Division of American Can Company, 157 NLRB 167, 168-169, the Board wrote in part: The Trial Examiner also found that the Respondent's preelection notice of March 1, its letter of June 3, and its speeches of June 10 and 11 to the assembled employees were no more than expressions of views, arguments, or opinions and therefore fell within the privilege of Section 8(c) of the Act. Accordingly, he found no violation of Section 8(a)(1) of the Act and recommended dismissal of the com- plaint. While we agree with the Trial Examiner that the letter and speeches were privileged under Section 8(c), we do not agree that the paragraph in its March 1 notice warning em- ployees "that if a Union were to get in here, it would not work to your benefit, but in the long run, would itself operate to your serious harm" was similarly privileged. It is true that no other elements of the Respondent's letter and speech are found to have violated the Act, but given a course of conduct on the part of the Respon- dent which narrowly treads the dividing line between right and wrong, we are not prepared to say that in this instance the language of the notice did not step over the line into the for- bidden area.... See also pp. 208-209, ibid. , quoting from Bok The Regulation of Campaign Tactics In Representation Elections Under the National Labor Relations Act, 78 Harvard Law Rev. No.1, November 1964, p. 38. Concluding Findings I find and conclude that the discharge of Rosie Lee Redmond was for cause and was not motivated by her interest in or activities on behalf of the Union. Therefore, the complaint as amended in Case 13-CA-7996 should be dismissed. The objections to the result of the election, filed by the Union-Petitioner in Case 13-RC-11219 and Case 13-RM-888, Nos. 1, 6, 7, and 8, should be " Sec 8 ( c) provides as follows The expressing of any views, argument , or opinion , or the dissemina- tion thereof, whether in written , printed, graphic, or visual form, shall not constitute or be evidence of an unfair labor practice under any of the provisions in this Act, if such expression contains no threat of reprisal or force or promise of benefit 1570 DECISIONS OF NATIONAL LABOR RELATIONS BOARD overruled , and those cases remanded to the Re- gional Director for appropriate action certifying the results of the election conducted under his supervi- sion on September 14, 1967. Upon the foregoing findings of fact, and upon the whole record of the case and the preponderance of the evidence , I make the following: CONCLUSIONS OF LAW 1. Playskool Mfg. Co . is now , and at all times material herein has been , an employer engaged in commerce within the meaning of Section 2(6) and (7) of the Act. 2. United Furniture Workers of America, AFL-CIO, is a labor organization within the mean- ing of Section 2(5) of the Act. 3. Playskool Mfg. Co., the Respondent in Case 13-CA-7996, has not engaged in and is not engag- ing in unfair labor practices as alleged in the com- plaint. 4. Cases 13-RM-888 and 13-RC-11219, should be remanded to the Regional Director for Region 13 with instruction to deny the objections to con- duct affecting the results of the election conducted under his supervision on September 14, 1967, and for his certification of the results of that election according to the results as found by him in his Sup- plemental Decision and Order Further Consolidat- ing Cases entered by him on December 5, 1967. RECOMMENDED ORDER It is recommended that an Order herein be en- tered by the Board , dismissing the complaint as amended in Case 13-CA-7996 in its entirety. IT IS FURTHER RECOMMENDED that the Board enter an Order in Cases 13-RC-11219 and 13-RM-888, remanding those cases to the Re- gional Director for Region 13 with instructions to deny all of the objections to the result of the elec- tion conducted by him on September 14, 1967, and further to certify the results of that election as re- ported by him in his Supplemental Decision, Order Further Consolidating Cases and Direction of Hear- ing entered December 5, 1967. APPENDIX September 6, 1967 After almost four years of trying, the Furniture Workers Union organizers have again obtained enough signed authorization cards to have an election. The National Labor, Relations Board has notified us that one of its agents will con- duct a secret ballot election here at the plant on Thursday, September 14, 1967. Details as to voting hours and the location of voting booths will be posted on our bulletin boards at a later date. Many of you who have been steadily employed by Playskool for a number of years will re- member that the Union always claims to represent a majority of the employees. But each time we have had an election you and your co-workers have proved this to be false by voting NO. A signed union card is not a vote for the Union, and a signed union card does not require the one who signed it to vote for the Union when the election is held. We realize that individuals sign union cards for many reasons which have nothing to do with wanting a union to represent them . Sometimes the card is signed just to get the one who is pestering the person off his back. Some cards are signed because of intimidation, or because phony promises or false stories about management are circulated by the union organizer. Often the person is told the card is used only to get a secret ballot election in which the employee can vote for or against the Union. The important thing now is for you to un- derstand that you have no obligation to vote for the Union even if you have signed a card. We have never felt that a union was needed at our plant. We do not believe that a union would be in the best interest of all of us who depend upon the success of this operation. Of course, you will be free to vote as you choose. All we ask is that you consider all of the facts and recognize that the union organizers' real goal is to obtain more dues-paying members. September 11, 1967 This Thursday, September 14th, another secret election will be held by the N.L.R.B. at our plant. As in all the other elections we have had over the past 12-15 years, your vote will de- cide whether a union-once again the United Furniture Workers Union, AFL-CIO-will be your sole representative in all matters concern- ing your wages, hours of work and other condi- tions, or whether you will continue to exercise your individual freedom to discuss and settle your own problems with those of us you know so well. We know you understand and appreciate the importance of this matter. It is impossible to be neutral , because every one of you will be directly affected by the outcome. Union con- tracts cover all employees at the plant, not just those who vote for the union . Union security clauses require all employees to pay initiation fees and dues and to be subject to union rules under penalty of paying fines, assessments, etc. Your vote is important! PLAYSKOOL MANUFACTURING COMPANY 1571 You and we know that there are problems and differences of opinion in all groups , in lodges, churches and even in families . You also know that the people directly concerned can best work out problems without outside inter- ference . Our plant is no different . From time to time we have had problems , but we believe you will agree that we have worked them out with those directly involved with far better than average success . A union would not eliminate problems , but it would interfere with your right to speak for yourself and make your own deci- sions. Over the years the unions who have sought your money have warned you that if you didn't vote for them the company would change its wages and working conditions and withdraw benefits . We think our record is the best answer to such statements . Since the last elec- tion four years ago, Playskool has voluntarily: Raised wages every year . Today our wages are among the best in the toy industry. Installed a paid pension plan to provide security for you and your family in later years. Provided steady work without major layoffs for any reason . This is almost un- heard of in the toy industry. Continued to avoid temporary layoffs when there is no work on certain jobs by moving people to other departments without loss of pay . Many union contracts prevent such transfers . We don't know what this union would try to do about this or about transfers to the Sacramento plant ; we do know that the union representatives have strongly resisted a combination of the two plants for the N.L.R.B. election. Scheduled regular overtime work at time and one-half . As you know , unions like to place restrictions on overtime work. Why? To force the employer to hire more dues- paying members to get production out. As usual, the union organizers are full of promises . Their propaganda sheets imply that they can guarantee you all sorts of improve- ments ( remember the mis-information on night shift premiums ). It seems the Furniture Wor- kers' Union has " promised " or "guaranteed" some of you that it would both (a) keep every wage and other benefit you already have, and (b) get you wage increases and improve- ments in existing benefits plus new benefits. Such campaign "promises " and "guarantees" are nonsense and the union knows it. Here are the FACTS If and when a union wins an election , all it gets is the right to bargain with the employer. Under the law, this means merely that the company is required to sit down and bargain in good faith with the intent of reaching a con- tract. All benefits including those now in effect are bargainable . All are on the table for trad- ing. They can be traded down as well as up and one benefit can be traded for another. Only one thing is sure: No one can honestly tell you in advance what would come out of bargain- ing. We still firmly believe that you and we will be better off without a union-without being forced to deal with each other by rules set down by strangers who don 't know us, don't really understand our situation and may not be in sympathy in what we are trying to do. Be sure to vote Thursday . We hope you will vote NO, but the decision is yours . It is up to you to decide whether you will be better off going along as in the past with repeated increases in wages and benefits , without work stoppages and lost pay , and dealing directly with us, or whether you should give the union the right to speak and act for you. September 12, 1967 Most employees at Playskool have never had any dealings with unions and do not know what it would mean to have a union at Playskool. Every employee should ask the questions: "What does it mean to belong to a union? What do I have to give up? What do I expect to gain?" One of the most important things about joining a union is the change demanded in your at- titude. Unions are founded on the principle that any employer is an enemy, and that this "enemy" can be compelled by force to do the things the union wants it to do. The union de- mands of its members complete allegiance to the union , and to what the union wants, re- gardless of the real interest of the employees or of the employer . This is what joining a union really means-that you identify your employer as an " enemy" and that you are going to join a union in order to force him to do something. Every union handout that you have seen, by its language and its content, makes this clear. THREE QUESTIONS You should ask yourself three questions: 1. Do you really regard Playskool as an ene- 1572 DECISIONS OF NATIONAL LABOR RELATIONS BOARD my? And do you really believe that Playskool is such an enemy that you must join an outside party to try to force Playskool to do things? 2. Do you believe that the drive for unionism now going on started spontaneously within the company9 You all know the union picked you as their target. 3. Do you believe that this outside party is more interested in you and your welfare, or in the thousands of dollars in dues you and your fellow employees would pour into their treasury? A BASIC QUESTION Every individual should ask : "Why should I want to be in a labor union?" Fewer than 30% of the people who work for a living in America are members of unions. Many Americans belong to unions because they have no choice-they work in union shops where employees must belong to a union or be fired. Total union membership in the United States has stayed about the same for the past 15 years , despite the tremendous growth in the work force. This reflects the fact that millions of people do not feel that union membership would do them any good . With this stagnation of interest in unions , it is easy to understand why labor union leaders are interested in you and your dollars. Union leaders resent the fact that many Amer- icans do not feel that they have to use force to get satisfactory job conditions. Union member- ship can mean many things, but the following list includes most of the important things that belonging to a union means to individuals. INDIVIDUAL FREEDOM The interests of the union leaders always come before the interests of the individual members. For example , the prime objective of unions is a union shop ( where everyone must be a union member ) and the deduction of union dues (check -off) from the paychecks . The union members may want something else, but this is secondary as far as the leaders are concerned. In the Hampshire contract, union security is provided for in the very first article. You now have, as an individual, every right that any union offers and more. You can deal directly with your foreman, your plant manager or higher company official. Under union control, you will be "represented" by someone else, who may or may not respect your needs and aims. The very basic freedom of speaking for yourself in matters that affect you personally is gone when you join a union. The interests of the union always come before the interests of the individual. COSTS The basic costs of belonging to a union are in- itiation fees , dues , assessments and fines. These out-of-pocket dollars pour into the union treas- ury and are used for purposes which may be totally ditlerent from those you, as an in- dividual, would support. This money does not go into a pension fund , insurance fund or any other fund that is useful to the individual. The typical union contract calls for all dues and initiation fees to be deducted from the em- ployee's paycheck by the employer and paid directly to the union. This "check-off" of dues is always a major objective of any union. The initiation fee is sometimes waived to get votes, but friends and relatives you might bring in for jobs later would have to pay. A much greater cost, never stated by a union, may come if the union decides to strike. STRIKES The basic power of a union is in its power to strike-to take you off the job and put you in the streets while the union seeks to force the company into agreement on the union terms. Whether the terms originally offered are fair or not is beside the point . To justify its existence, a union must always demand more , and try to force an employer into agreement . If the em- ployer cannot grant the demands for more, a strike may result. No company wants its employees on strike. The decision to strike is always a union deci- sion . During 1962 , work stoppages caused the loss of 18,600,000 man days in America. In 1965, over 40,000 Chicagoans were on strike. There has never been a strike of any kind at Playskool because employees have found that they could deal directly with the company and again their own security and their own objec- tives. A strike at Playskool could cost you many weeks of wages , and could endanger the future of the company and the security of everyone's jobs. This is a high price to pay for member- ship. But more important than the money out of the pocket is the cost to your own dignity and your own freedom. Do you really want your fellow union members to vote to put you on the street in front of your own company in a picket line that represents the union views , but may not represent your personal views? PLAYSKOOL MANUFACTURING COMPANY 1573 Playskool has a history of and a reputation for leadership in employee benefits and pay in the toy industry. Your pay has steadily improved through the years as your productivity has in- creased and as your work has helped keep Playskool competitive and your own job secure . Your pay reflects what you do. You have achieved this without a union and without a strike. LEADERSHIP Union leadership at the local level typically falls to the most militant, argumentative and emotional persons in the group. All of us know people like this. The question is: Do you want people of this kind to make your decisions for you? If I were faced with the decision confronting you, I would want to know the union leaders who want me to entrust my future to them. I would want to know why these men became so suddenly interested in me . I would want to know their background, and whether they are the kind of people I would really want to fol- low. Too often employees are taken in by the glib promises of union men who have no intention of fulfilling their promises once an election is over. Some may think that - "We will give the union a try, and if it doesn't work, we will get rid of the union." Unfortunately, it is not that easy. Once a union is voted in, you have entrusted your future to these leaders for a long time. UNION SECURITY Belonging to a union really means that you are giving security to the union. No union can give you job security. No union ever created a job in American industry. No union will provide us with the know-how to design and make better toys . No union will provide us with more customers , or improve the service and quality our customers demand. CONCLUSION What does it mean to belong to a labor union? Let's summarize. 1. You give up your individual freedom and join a movement that identifies your employer as your enemy. 2. If the union negotiates a union security provision, money is taken directly from your own paycheck to support a set of objectives that you may not agree with, and to support a union organization of which you may not want to be a part. 3. You subject yourself to the possibility of going on strike to get "more" when your real and honest objectives can be reached without outside force. 4. You subject yourself to unknown leadership whose goals may be substantially different from your own. 5. Your vote for a union is really a vote for union security-not a vote for your own security. POINTS TO REMEMBER What are the benefits you expect to gain from this association? You must answer this question yourself. As you answer this question, remember these things: 1. A union can make all kinds of irresponsible promises. 2. A company cannot make promises during an election campaign- it is against the law. But only the company can deliver. 3. A union cannot create jobs. 4. A union cannot create sales of our products. 5. A union cannot improve our competitive position. 6. A union cannot guarantee job security. It will continue to be Playskool policy to in- form every employee of all the facts in all of these issues . When you walk into the closed voting booth and privately mark your ballot ac- cording to your own best beliefs , you should be well informed. Remember two important things: 1. If you signed a union card , you are not bound in any way to vote for the union in the secret election. Only you will know how you vote on September 14. 2. Every eligible employee should vote on Sep- tember 14 . Anyone not voting is , in effect, vot- ing for the union. Copy with citationCopy as parenthetical citation