Fern Terrace Lodge Of Bowling Green IncDownload PDFNational Labor Relations Board - Board DecisionsOct 18, 1989297 N.L.R.B. 8 (N.L.R.B. 1989) Copy Citation 8 DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD Fern Terrace Lodge of Bowling Green Inc and General Drivers Warehousemen and Helpers Local Union #89 affiliated with the Interna tional Brotherhood of Teamsters Chauffeurs Warehousemen and Helpers of America AFL- CIO Cases 9-CA-24088 9-CA-24119 9-CA- 24185 9-CA-25151 and 9-CA-25176 October 18 1989 DECISION AND ORDER BY MEMBERS CRACRAFT HIGGINS AND DEVANEY On February 21 1989 Administrative Law Judge Richard H Beddow Jr issued the attached decision The Respondent filed exceptions and a supporting brief The National Labor Relations Board has delegat ed its authority in this proceeding to a three member panel The Board has considered the decision and the record in light of the exceptions and brief and has decided to affirm the judge s rulings findings 1 and conclusions 2 and to adopt the recommended Order as modified 3 The Implication of Futility in the March Speech The Respondent is a health care institution pro viding residential care services for approximately 114 elderly residents with a staff of about 22 em ployees In January and February 1987 4 some of the Respondent s employees began a union organi zational effort On March 1 and 2 Administrator Molly Banks read a prepared speech to employees at two mandatory meetings The judge found that in this speech Banks said the Respondent would not agree to anything the Union requested and that it could decrease wages rather than increase them The judge concluded that these statements unlawfully implied that the employees selection of the Union as their bargain ing representative would be futile The Respondent excepts to this finding maintaining that its speech Th R po de t h pted to om f the j dg dblty f d gs Th B d s eat bl sh d pol cy s ot to o ule dm t t e law j dg ed b I ty ol t o s 1 th lea p po d of all th el t e de c e s th t th y e cor t St d dDy W 11 P oducts 91 NLRB 544 (1950) fd 188 F 2d 362 (3d C r 1951) W h caeflly m edther od df d ob fo e es g the f d g The j dg fou d cert th alleg t o the compl t to b me tl d ecomm d d they b d m d No pt o we e fled to these f d gs d we dopt th j dge s omme dat o W h II mod fy th omm d d 0 de co Sat t w th ou f d g t fo th els wh th s d a d sh 11 I de th m m dd0d o t dadl g g to mdy th fsaltob g iolat o that the Respo de t will if a g e me t is r h d mbody s g ed w itte g eeme t All d tea a e 1987 less otherw ot d was merely an accurate statement of the law We agree with the Respondent as it appears that the judge inaccurately reported the comments made by Banks A copy of the speech given by Banks was en tered into evidence at the hearing Our examination of this document reveals that Banks stated You should know that voting the union in does not automatically guarantee any increase in wages or other benefits because under the law a company does not have to agree to any demand or proposal that a union might make Even if it got in here a union couldn t force us to agree to anything that we could not see our way clear to putting into effect from a business standpoint [W]e have just as much right under the law to ask that wages and other employee benefits be reduced as the union would have to ask that they be increased We find that these remarks are an accurate state ment of the law and as such do not imply that the employees selection of the Union would be futile See Clark Equipment Co 278 NLRB 498 499-500 (1986) Accordingly we reverse the judge s finding that the Respondent violated Section 8(a)(1) in this regard The Reference to Permanently Replace The Respondent also excepts to the judge s find ing that its statement in the March speech that eco nomic strikers can be permanently replaced violat ed Section 8(a)(1) 5 In that speech Banks stated that [a]n employer has the legal right to perma nently replace the striking employees and the re placed striker is not automatically entitled to his job back just because the strike ends The judge characterized the tenor of the Respondent s re marks as implying a strike would result in job loss through replacement or firing Although the Re spondent did not state that employees would be fired we agree with the judge that the Respond ent s statement unlawfully implied a threat of job loss as a result of a strike and thus interfered with employees Section 7 rights In Eagle Comtronics 6 the Board recognized that an employer cannot be expected to fully articulate Memb D ey I ds t cc as y to pass o th s e cept o He s g me t w th othe f d g of the j dg th t the R po de t o 1 t d S 8( )(1) by t 11 g ts mployees th t th y co Id b p m tly epl c d fo mply vot g yes t ke ot H the fo s es o d to pass o th dd t onal as the s 263 NLRB 515 (1982) 297 NLRB No 2 FERN TERRACE LODGE 9 employees' Laidlaw7 rights in every discussion con- cerning economic strikes The Board stated that an employer "may address the subject of striker re- placement without fully detailing the protections enumerated in Laidlaw, so long as it does not threaten that, as a result of a strike, employees will be deprived of their rights in a manner inconsistent with those detailed in Laidlaw " 8 Here, the Re- spondent's statement goes beyond a mere recitation of the employer's right to permanently replace eco- nomic strikers and states, contrary to Ladlaw, that as a result of a strike, employees are not automati- cally entitled to their jobs when the stnke ends When economic strikers make unconditional offers to return to work, they are automatically en- titled to their jobs back If those jobs are not avail- able, employees do not lose their entitlement to their jobs, but are simply placed on a preferential hinng list and wait for openings to occur Thus, by implying that employees would be deprived of their Lazdlaw rights, the Respondent's remark con- stitutes a threat that employees will be retaliated against for engaging in a strike 9 Accordingly, we adopt the judge's finding that the Respondent vio- lated Section 8(a)(1) of the Act Sowell's Discharge In adopting the judge's finding that employee Reva Sowell's discharge violates Section 8(a)(3) of the Act, we note that his conclusion is supported by evidence of disparate treatment The General Counsel elicited testimony concerning an incident involving employee Lachiel Thompson, which oc- curred 1 or 2 weeks after Sowell was discharged On the day at issue, Thompson reported for work and called Banks to ask if she should distribute the medication that morning Banks told her that she should Thompson then encountered employee Brenda Cline, who was already distributing the medication The two employees exchanged some heated words, and Thompson left the facility Thompson did not call Banks before she departed Thompson was called into work later that day to 7 Laid/ow Corp, 171 NLRB 1366 (1968) Under Laid/ow, permanently replaced stnkers who have made unconditional offers to return to work "are entitled to full reinstatement upon the departure of replacements unless they have in the meantime acquired regular and substantially equivalent employment Id at 1370 9 263 NLRB at 516 9 See Hajoca Corp, 291 NLRB 104, 105 (1988) (employees told that if they went on strike they could be permanently replaced and they would no longer have jobs with the respondent), Emerson Electric Co 287 NLRB 1065 (1988) (employees told that that if they went out on strike the respondent could hire permanent replacements and did not have to take an employee back when the strike settled), Gino Morena Enterprises, 287 NLRB 1327 (1988) (employees told It would do them no good to strike because the respondent would bring in other employees and the strikers would probably lose their jobs) See also Eagle Comtronics, supra at 516 fn 8 fill in for an employee on the afternoon shift The fact that Thompson left her shift without calling Banks first and suffered no repercussions indicates that the Respondent's rule in this area was not one that was followed in all circumstances We find that this difference in the treatment of Thompson and Sowell is evidence of disparate treatment Banks testified that the reason Thompson was not disciplined for the incident was because Banks had made a scheduling error and one too many persons was assigned to the morning shift that day Clearly, Banks felt that the circumstances in Thompson's situation justified a suspension of the Respondent's rule that if an employee left work without calling an administrator, the employee would be fired Sowell's situation presented an equally unique set of circumstances Banks was aware of Sowell's nervous condition and the fact that Sowell had particular reason to be , afraid of working the "11 to 7" shift in light of a recent as- sault on another employee working that shift Banks had promised Sowell that security would be provided on the night in question, but in fact no se- curity was provided Banks also contrasted the Thompson incident with the Sowell incident by contending that, unlike Sowell, Thompson had not created a situation in which part of the facility may have been uncov- ered Although Sowell did not call an administra- tor or direct another employee to do so, she was aware that employee JoAnn Vice intended to call Banks and inform her of the situation 10 Vice did call Banks, and Banks was able to find replace- ments for Sowell so that no part of the facility was left uncovered at any time Accordingly, we find that this difference in the treatment of Thompson and Sowell, in light of the extenuating circum- stances of Sowell's decision to leave work, further indicates the Respondent's application of a different standard to an employee it had identified as a union "troublemaker" than to an employee whose posi- tion on the Union was not known Accordingly, we find that the Respondent violated Section 8(a)(3) by discriminatorily discharging Sowell " 10 The judge Incorrectly characterized Vice s testimony as stating that Sowell requested Vice to call Banks for her In fact, Vice testified that Sowell stated she was going home, and Vice responded by saying, Well, Reva, let me know if you re going home or not because we need to tell Molly [Banks] and we need to get somebody in here to cover your floor' Vice further testified that Sowell refused to call Bank„s herself, but that she, Vice, did call Banks at that time and informed her of the situa- tion " In finding that the discharges of employees Sowell and Pulliam vio- lated Sec 8(a)(3) and (1) of the Act, the judge Inadvertently misstated the standard for the General Counsel s establishment of a prima facie case in Wright Line, 251 NLRB 1083, 1089 (1980), which states 'we shall re- quire that the General Counsel make a prima facie showing sufficient to support the inference that protected conduct was a motivating factor in the employer's decision" 10 DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD ORDER The National Labor Relations Board adopts the recommended Order of the administrative law judge as modified below and orders that the Re- spondent, Fern Terrace Lodge of Bowling Green, Inc. Bowling Green, Kentucky, its officers, agents, successors, and assigns, shall take the action set forth in the Order as modified 1 Substitute the following for paragraph 1(a) "(a) Interrogating employees about union activi- ties, implying to employees that the selection of a union would be futile, creating the impression that union activities are under surveillance, promising benefits during the course of a union campaign, and threatening employees with loss if jobs of they choose to be represented by a union or if they voted in support of union activities" 2 Substitute the following for paragraph 2(b) "(b) Bargain in good faith with the Union, on its request, as the employees' exclusive bargaining rep- resentative by meeting and negotiating at reason- ably frequent times, and if an agreement is reached, embody it in a signed written agreement" 3 Substitute the attached notice for that of the administrative law judge APPENDIX NOTICE TO EMPLOYEES POSTED BY ORDER OF THE NATIONAL LABOR RELATIONS BOARD An Agency of the United States Government The National Labor Relations Board has found that we violated the National Labor Relations Act and has ordered us -to post and abide by this notice Section 7 of the Act gives employees these rights To organize To form, join, or assist any union 'To bargain collectively through representa- tives of their own choice To act together for other mutual aid or pro- tection To choose not to engage in any of these protected concerted activities WE WILL NOT interrogate you about your union activities WE WILL NOT imply to you that the selection of a union would be futile WE WILL NOT give the impression that your union activities are under surveillance WE WILL NOT promise benefits during the course of a union campaign, and threaten you with loss of jobs if you choose to be represented by a union or if you vote in support of union activities WE WILL NOT suspend or discharge any of you for engaging in activities protected by Section 7 of the Act • WE WILL NOT refuse to bargain in good faith with General Drivers, Warehousemen and Helpers, Local Union #89, affiliated with the International Brotherhood of Teamsters, Chauffeurs, Warehouse- men and Helpers of Amenca, AFL-CIO as the certified collective-bargaining representative of the employees at its Bowling Green, Kentucky facility WE WILL NOT in any like or related manner interfere with, restrain, or coerce you in the exer- cise of your rights guaranteed by Section 7 of the Act WE WILL offer Ann Pulliam and Reva Sowell immediate and full reinstatement and make them whole for the losses they incurred as a result of the discrimination against them, with interest WE WILL bargain in good faith with the Union, on request, as the employees' exclusive representa- tive by meeting and negotiating at reasonably fre- quent times, and WE WILL, If an agreement is reached, embody it in a signed written agreement FERN TERRACE LODGE OF BOWLING GREEN, INC Damon W Harrison, Esq , for the General Counsel John T Lovett, Esq and Wells T Lovett, Esq , of Owens- boro, Kentucky, for the Respondent James K Howell, of Louisville, Kentucky, for the Charg- ing Party DECISION A ,A . .1 STATEMENT OF THE CASE RICHARD H BEDDOW, JR , Administrative Law Judge This matter was heard in Bowling Green, Kentucky, on May 25 through 27, 1988 Briefs subsequently were filed by the General Counsel' and Respondent The proceed- ings are based on charges filed March 13 and 19 and Apnl 7, 1987, 2 and February 25 and March 4, 1988, by General Drivers, Warehousemen and Helpers, Local Union #89, affiliated with the International Brotherhood of Teamsters, Chauffeurs, Warehousemen and Helpers of America, AFL-CIO The Regional Directoi's third con- solidated complaint and order consolidating the several cases issued April 8, 1988, alleges that Respondent, Fern Terrace Lodge of Bowling Green, Inc , of Bowling Green, Kentucky, violated Section 8(a)(1) of the Nation- al Labor Relations Act, by implying that the selection of a union as collective-bargaining representative would be futile, by coercively interrogating employees about the - ' In his brief, General Counsel reviewed his motion to amend the pleadings to confirm with the proof, a motion madvertantly not ruled on at the hearing The motion is granted See White Plains Lincoln Mercury, 288 NLRB 1133 at fn 21 (1988) 2 All following dates will be in 1987 unless otherwise indicated FERN TERRACE LODGE 11 employees' union activities, impliedly threatening em- ployees with a loss of jobs, by coercively requesting an employee to vote against the Union, impliedly threaten- ing employees with unspecified reprisals if they engaged in union activities, by creating the impression that the employees' union activities were under surveillance, by impliedly threatening employees by accusing employees who engaged in union activities of being "troublemak- ers," by promising to transfer an employee to more desir- able working hours if the employee would read library books on the history of the Teamsters Union and report on the reading material to the employees, by impliedly promising increased benefits and improved terms and conditions of employment during the course of the union campaign by telling an employee that if she needed any- thing she should see management, and by threatening employees with loss of employment if they voted yes at a union strike-vote meeting It is further alleged that Re- spondent violated Section 8(a)(1) and (3) of the Act by suspending and discharging employee Ann Pulliam and by discharging employee Reva Sowell and that it also violated Section 8(a)(1) and (5) of the Act by canceling and/or failing to attend scheduled bargaining meetings On a review of the entire record in this case and from my observation of the witnesses and their demeanor, I make the following FINDINGS OF FACT I JURISDICTION Respondent is a health care institution engaged in the operation of a nursing home providing residential care services for the elderly in Bowling Green, Kentucky It annually denves gross revenues in excess of $100,000 and it annually purchases and receives goods and matenals valued in excess of $50,000 directly from points outside Kentucky It admits that at all times material, it has been an employer engaged in operations affecting commerce within the meaning of Section 2(2), (6), and (7) of the Act It also admits that the Union is a labor organization within the meaning of Section 2(5) of the Act II THE ALLEGED UNFAIR LABOR PRACTICES Respondent's Bowling Green facility is a personal care home for approximately 114 elderly residents with a staff of 22 employees It is licensed and regulated by the State and, among other things, must comply with certain mini- mum staffing requirements and housekeeping cleanliness standards The residents generally do not require a high level of medical supervision or the critical or intermedi- ate treatment given patients in a traditional nursing home, however, they are given meals and assistance with medical and personal care Day-to-day operations of the home are supervised by Molly Banks, who has been administrator at Bowling Green since August 1986 During 1987 Monica Blair, who is qualified and experienced as a licensed practical nurse, served as assistant administrator to Banks Banks reports directly to Carol Edwards, the general manager of Dayco Rest Home of Owensboro, Kentucky, which company owns and operates Respondent and four other similar facilities In the latter part of January and first part of February 1987, some of Respondent's employees began union orga- nizational efforts and some employees, including "Shelle" Lawrence, began wearing Teamsters Local 89 union buttons to work On February 28 (a Saturday), Lawrence went to the front office to check the schedule Administrator Banks pointing to her union button which said "Smile The Teamsters are coming," and asked Lawrence what it was Lawrence testified that she said she could not talk about it at the time and Banks then asked Lawrence if she had ever dealt with unions before Lawrence replied "no" and Banks explained that she had and that they were a mess, Banks asked Lawrence what they had promised her, and Lawrence again she said she could not talk about it at this time Banks repeated that she had dealt with unions before and that all they could offer was union wages and no benefits and Lawrence then re- sponded that given time, the Union could be good for the Company and for the employees Banks, who testified that she has a masters degree in public administration and had dealt with another union in her previous position, acknowledged that she asked about the button but asserts that she then realized that she could not ask that question and said, "forget I said that" Banks next called General Manager Carol Edwards in Owensboro to report her observations on the union orga- nizing effort Edwards instructed her to call Hamp Moore and David Broderick, Respondent's local attor- neys in Bowling Green The next evening, Sunday, Banks and Edwards met with the attorneys, and Banks was instructed to give a speech to the employees A speech prepared by the attorneys was delivered to Banks by Attorney Moore on Monday afternoon and, after a brief discussion, it was agreed that she would also name the four employees she thought were the main union supporters She read the speech to one shift of employees at a mandatory meeting around 2 p m on Monday and then to the other group of employees the following day Copies of the prepared speech given to employees and the speech included in the following remarks Now, I am not trying to engage in scare tactics, but I think the union is scary I sincerely believe that the union here could spell TROUBLE in great big capital letters I think the best way to avoid trouble is to stay away from the troublemakers—mainly, the union organizers •At this point, Banks read from a 'separate sheet of paper and stated that she had been informed that the union or- ganizers were Kevin Bailey, Reva Sowell, Peggy Con- ners, and Shelle Lawrence and that the employees should stay away from them In accordance with the recommendation of Attorney Moore, Banks and Edwards (who attended the group meeting but did not speak) began calling employees one at a time into the office for individual meetings, for the admitted purpose of persuading them that Respondent did not want a third party in the relationship between the employee and management 12 DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD The content of these conversations and several other occurrances form the basis for a number of unfair labor practice charges otherwise discussed below The union organizational effort continued two employees were dis charged during March and April (as discussed below in detail) an election was held on May 14 and the Union was certified as collective bargaining representative on May 27 Contract negotiations began August 11 and continued at various dates through November 2 Attorney Moore was the Company s chief spokesman and the individual with the authority to speak and act on behalf of the Company Banks and Edwards however also attended most of the sessions The Union s representative and bar gaining spokesman was Business Agent James (Kenneth) Howell and Moore and Howell arranged the scheduling of bargaining sessions The specific allegation of the complaint regarding a violation of Section 8(a)(5) relates to Respondent s can cellation of meeting and failure to attend scheduled meet ings between the dates of November 2 1987 and the April 8 1988 On the latter date the complaint was issued in the embraced proceeding which alleges a fail ure to bargain in good faith Subsequently the Respond ent resumed bargaining with the Union under the repre sentatton of a successor attorney The parties last met for negotiations in 1987 on No vember 2 at which time it was agreed that the next bar gaining session would be on November 17 That Novem ber 17 meeting did not take place because Attorney Moore canceled it late the afternoon of November 16 The location for the various meetings that occurred or were scheduled was the courthouse in Bowling Green less than 2 blocks from Attorney Moore s office Busi ness Agent Howell s office is in Louisville Kentucky approximately 120 miles from Bowling Green Cancellation of the scheduled November 17 meeting occurred after Howell already had traveled to Bowling Green On November 24 Howell wrote to Moor, and stated among other things that it looks like another stalling tactic and suggested four dates for further meet ings On November 30 Moore wrote to accept the date of December 10 and Howell informed the state mediator of the meeting however Moore then subsequently can celed with a phone call December 9 to Howell s Louis vine office Again after Howell had traveled to Bowling Green Howell wrote a firmly worded letter to Moore on December 18 Moore replied by letter dated January 7 1988 stating that he would contact General Manager Edwards after January 11 to obtain possible dates A meeting then was scheduled for February 4 at 9 a m At approximately 9 a m Attorney Moore advised the union representatives present that he had business to tend to and would be back in a few minutes About 9 15 a m Banks stuck her head in the door and left At approxi mately 10 am a v. oman (apparently Moore s secretary) said Moore would be there in about 15 minutes At ap proximately 10 30 a m the union representatives left however state mediator Barry Hogan remained and later told Howell that he had waited until 11 a m before leav ing No negotiations occurred that day Edwards also traveled from Murry Kentucky to Bowling Green for that meeting and she expressed her unhappiness with that and all other cancellations During this period of time the Union also attempted to secure financial information from the Respondent A meeting between Respondent s accountant and the Union s attorney was arranged for February 11 in Owen boro but was rescheduled at the request of the Union s attorney to a conference call for the next day but then was rescheduled to February 15 Edwards testified that Respondent s counsel suggested that negotiation could continue at that same time and that Howell s agreed The actual letter from counsel however merely concluded that counsel and Edwards would be present at that time and I hope further negotiation can continue Ed wards reluctantly admitted that she concluded that Howell had agreed to negotiate on February 11 because he had not affirmatively disagreed to the remark in Moore s letter A letter from Moore to Howell on February 26 pro posed a meeting on March 11 however Howell testified that a March 10 date had been set up and that on March 2 he sent a letter to Moore saying that March 11 was not acceptable but that any day in the 2 weeks following March 21 would be acceptable Howell also asked that Moore present the Company with their best and final offer at the next meeting Attorney Moore was not called as a witness however a letter from him to the Board dated March 24 asserted that on March 7 the Company had proposed additional dates and that an agreement finally was reached to meet on April 15 As noted the complaint regarding this alle gation was issued on Apnl 8 and when negotiation did in fact resume on April 15 Attorney Moore s firm was replaced by another law firm as representative for the Respondent III DISCUSSION The issues in this case arose from the events surround ing a union organizational drive at Respondent s Bowling Green care facility and the Union s subsequent certifica tion as the employee s bargaining representative As Ind' cated herein the Company responded with a series of ac lions including the discharge of two employees alleged ly violative of employee s rights And after the employ ees voted in favor of the Union the process of collec tive bargaining was marred by difficulties connected with the scheduling of and actual meeting for negotia tions allegedly caused by Respondent s failures and ap parent reticence to bargaining in good faith A Alleged Violation of Section 8(a)(I) The first reaction by Administrator Banks after she saw employee Lawrence wearing a union button on Feb ruary 28 was to inquire about her union activities and those of the other employees The attempt was resisted by the employee but Banks persistence in pursuing the inquiring Banks comments and questions were calculat ed to compel a response which would likely disclose the employees union activities and sentiments Banks admit ted that she realized her questions were Improper how ever the questions were persistent and I credit Law FERN TERRACE LODGE 13 rence's testimony that Banks also remarked that the Union could only offer union wages and no benefits, thereby unlawfully implying that the selection of the Union as collective-bargaining representative would be futile Rood Industries, 276 NLRB 160, 164 (1986) Under these circumstances, Banks' action reasonably tended to restrain, coerce, or interfere with employees' rights, con- sistent with the decision in Rossmore House, 269 NLRB 1176 (1984), and I find that Respondent is shown to have engaged in unlawful interrogation and , expression of the futility of union representation, both in violation of Sec- tion 8(a)(1) of the Act, as alleged The day following the Lawrence incident Banks called employee Anna Pulliam to her office Manager Edwards also was present Pulliam, who is not a high school grad- uate, started working for Respondent in October 1984 and, as was typical of many employees at various times, held different positions as nursing aide, medical assistant, cook, housekeeper, or dishwasher, as needed, and was paid $3 35 an hour Shortly prior to that day, she had signed a union authorization card and she began to wear a union button to work Edwards asked Pulliam where she had gotten her union button Pulliam said she had found it because she did not want employee Kevin Bailey, who had given her the button, to get in trouble Banks then specifically asked if Bailey had given it to her and Pulliam denied that he had Pulliam testified that Banks asked if she knew anything about unions and what she knew about what would 'happen if a union came in Banks then told Pulliam that if a union came in and the employees went on strike, the Employer did not have to give the employees their jobs back, that they could , be replaced, and told her that the Employer did not have to do anything the Union asked and that they did not have to give a pay increase but could give a pay decrease Pulliam was also told that she would not be able to draw any kind of assistance such as unemployment or food stamps for a period of 90 days and that, if she were fired, she could be replaced with no problem On March 2, in Respondent's parking Jot, Banks spoke with Lawrence a second time at approximately 1 30 or 2 p m prior to the announced mandatory staff meeting Banks told Lawrence about a prior incident in which she thought the brake lines of her truck had been cut by a union member Banks asked Lawrence why she felt a union was needed to represent the employees When_ Lawrence replied that problems which the employees were having were brought about by the administration prior to Banks, Banks said she felt that the Union would drive a wedge between "the office" and the employees As noted, Banks called a meeting of employees and read a prepared speech which stated that the employees should stay away from troublemakers, the union organiz- ers, and had then read the names of employees Law- rence, Conners, Bally, and Sowell By naming these four employees, Banks clearly created the impression that the employees' union activities were under surveillance Banks did not merely name individuals she had seen wear union buttons at work, &hers who had worn such a button were not singled out for identification and Con- ners was named even though she had not overtly indicat- ed her support of the Union Banks thereby gave the im- pression that she knew the extent of the employees' ac- tivities and was keeping informed of them Under these circumstances, I conclude that the General Counsel has shown that Respondent created the impression that the union activities were under surveillance, in violation of Section 8(a)(1) of the Act as alleged After the meeting, at approximately 6 or 6 30 p m, employee Peggy Conners went to the office to ask about some W-2 forms Edwards asked her to sit down and then asked if she was aware of what was going on and what she thought a union could do for her Conners re- plied that she had never worked for a union before and that she thought there were iwo sides to everything and she then asked why they had accused t . er of being a "troublemaker" and a union organizer Edwards made no reply to her questions but said that if Conners had any problems or if there were anything she needed, to let Edwards know As noted, Conners was one of the em- ployees named in Bank's speech as a troublemaker and union organizer She had been an employee since 1980 and quit in May 1987 to move to another State She said she was shocked to be named as a union "troublemaker" as she had not openly engaged in union activities at Fern Terrace but had only met with the union representative at another location Here, I can not conclude that the characterization of the suspected union organizers as "troublemakers," standing alone, is so independently coercive as to consti- tute a threat in violation of the Act, compare Studio S J T , 77 NLRB 1189, 1200 (1985), which Involved an accusation of being "saboteurs" Accordingly, I find that the General Counsel has not supported his allegation that this statement was a separate violation of the Act The speech given by Banks also stated that Respond- ent would not agree to anything the Union requested and that it could decrease wages rather than grant an in- crease and thereby implied that the employees' selection of the Union would be futile See Rood Industries, 276 NLRB 160 at 164 (1986) Banks also stated that in the event of a strike the employees could lose their jobs and be replaced, remarks that constituted a threat of job loss because of employees' union activity This remark was underscored by Banks' assertion that the employees would not be entitled to unemployment or food stamps The tenor of Banks' remarks was that the selection of a Union would result in no benefit to the employees and that a strike was inevitable and would result in job loss through replacement or firing Similar remarks were made independently to employee Pulliam the previous day and I find that the remarks reasonably tend to inter- fere with the free exercise of t employees' rights See Southern Mouldings, 255 NLRB 839, 861 (1981), I there- fore conclude that they are shown to violate Section 8(a)(1) of the Act, as alleged As noted, Lawrence was subjected to a second ques- tioning by Banks prior to the meeting following her in- quiries of Pulliam about where Pulliam had gotten her union button and because of the persistent nature of the questioning, the additional threats and implications in- volved, and the reasons previously noted above, I find that these additional incidents of interrogations were co- 14 DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD ercive and in violation of Section 8(a)(1) of the Act as alleged On or about March 3 1987 Pulliam was called to Banks office over the intercom She was asked if she had decided whether she wanted a Union Pulliam re plied that she was undecided at the time and wanted to know what the Union could offer so they could have more money and more benefits Banks then asked Pul ham to vote against the Union if it ever came to a vote I find that Banks again unlawfully interrogated Pulliam about her union activities and sympathies Although the General Counsel argues that the request to vote against the Union also amounted to a directive that interfered with the employee s Section 7 rights I find no attendant circumstances that contain related threats that would specifically raise this request to a level of interference that would restrain or coerce employees Accordingly I do not find that it constitutes a separate violation of Sec tion 8(a)(1) of the Act as alleged During the April 1 evening shift aide Reva Sowell became upset because the person acting as a security guard left at 2 a m She and the other employee on duty heard noises and called the police and eventually the other employee s boy friend came and stayed for the rest of the shift Sowell came back the next day to speak with Banks and said that she was very upset and nervous and could not take it (It was generally acknowledged that Sowell suffered from an apparent nervous condi tion ) Banks response was to indicate that well Reva you brought them in and your going to have to deal with it Sowell understood this to be a reference to the Union Sowell said she would not work without a secun ty guard until this ordeal was over and that if you make me work you can fire me now Banks replied that she did not want to fire her as she was a good worker Then Banks said Reva III tell you what Ill make you a deal if you go to the library and read up on the Team sters Sowell testified that she replied Do you want me to make you a report? and Banks said No Just tell the employees about the Union Sowell agreed and Banks then promised her that she would have security the next two nights and then would be off of the night shift permanently Under these circumstances I agree with the General Counsel s contentions that Respondent promised a bene fit conditioned on actions by Sowell that interfered with Sowell s right to engage in or to refrain from engaging in union activities See Phoenix Glove Co 268 NLRB 680 685-686 (1984) Accordingly Banks action thereby interfered with the employee s free exercise of Section 7 rights and constitutes a violation of Section 8(a)(1) of the Act as alleged Fonda Jewell is a medical aide for the Respondent In early October a union notice was circulated which de scribed a union meeting to be held on October 13 and said that a strike vote was to be discussed On October 12 at approximately 11 p m Banks telephoned Jewell at home apologizing for calling so late and asked if Jewell knew about the possible strike vote at the union meeting the next day Jewell said she had heard about it and that Banks then said it was in her best interest to vote against a strike and that she could be permanently replaced if she voted for a strike Jewell questioned Banks saying you mean you re saying if we go and vote yes that we could be permanently replaced? and Banks replied in the affirmative Employee Patty French testified that Banks had a substantially identical conversation with her at nearly the same time and employee Mary Gayden tes tified that on the morning of October 13 in the dining room at work Banks told her that if she valued her job she would vote no in the strike vote to be taken at the meeting Banks testified that after negotiations ended for the day on October 12 she went bowling at 6 15 p m and learned about the upcoming strike vote the next day and said she was in total shock however it was not until 3 hours later after finishing bowling that she went back to Respondent s facility and called Edwards to tell her about the vote Edwards then told her to call Attorney Moore She received instructions from Moore to tell em ployees that those who did not come to work could be permanently replaced because it would be an economic strike In response to a leading question by Respondent s counsel which asked Did you state or imply that Fern Terrance would take any action against employees based upon how they voted at the stnke7 to any of the employees called She answered she did not Respondent called two employees as witnesses and asked them if they had been called by Banks and told how to vote or told that those who did not vote no would be discharged Both answered in the negative Here I find that the showing that Banks failed to ask two employees about voting against a strike does not warrant any inference that her conduct was the same with all employees and I do not find that the testimony of employees Jewell French and Gayden should be dis credited Banks testimony in this and many other respects was often evasive or argumentative and It frequently was merely an affirmation or a denial as it was in this specif ic instance of a leading question or statement by Re spondent s counsel rather than a freely expressed descnp tion in her own words of her recollection of events The demeanor and testimony of witnesses Jewell French and Gayden was straightforward and unenhanced by self interest (they were not discrimmatees and except for Gayden were still employees of the Respondent) French was especially forthright in clarifying that Banks said could not get their jobs back rather than a conclu sive use of the word would Under these circum stances I do not credit Banks testimony and I specifical ly find that Jewell French and Gayden accurately and credibly testified that Banks made statements to each of them that implicitly threatened them with the loss of their jobs or permanent replacement if they voted for a strike at the union meeting This action clearly infringed on employee s rights to freely engage in union activities and I find that Respondent s conduct in this respect vio lated Section 8(a)(1) of the Act as alleged B Discharge of Employees Pulham and Sowell On March 16 at noon employee Pulliam was sum moned to Banks office and told that she was being writ FERN TERRACE LODGE i 15 ten up for things she had done wrong that day. and throughout the week before Banks then described a dirty mirror, a floor which had not been mopped a week or so before, a man who had not been shaved, setting the dining room up too early, watching TV for 15 minutes, talking to another employee for 5 minutes, and talking to a new employee Banks then told Pulliam she was being suspended Pulliam was perplexed and upset but asked whether she should leave at that time or should stay for the remainder of her shift Banks said that if Pulliam stayed, she (Banks) would have her removed and if Pul- liam left, she would be fired Pulliam placed her keys on the desk and proceeded to leave She testified that as she left she heard Banks tell Assistant Administrator Monica Blair that "there went another vote which made three down" A few days later, when Pulliam , called to find out when she was to return to work, Banks said that Pul- liam was not to return because she had quit As noted above employee Sowell had been upset by evening security at the facility and had received a prom- ise from Banks that there would be a security guard there if she would go to the library and read up on the Teamsters Union On April 2 at approximately 9 30 Sowell phoned Banks to ask about security and was told that a Curtis Birch would be there and that she should go in to work Sowell reported at approximately 10 30 p m and thereafter learned that Birch had called to say he was not coming Sowell became highly upset and said she was not going to stay She left without notifying Banks or any other supervisor that she was not going to stay However, employee JoAnn Vice (who no longer works for Respondent), testified that Sowell "had me call Molley" (Banks) One of the employees from the earlier shift remained on the job until the arnval of an- other aide and the shift was covered by the necessary two employees At noon the next day, Sowell went to the facility picked up her paycheck and went to Banks' office Banks, said, "Reva, you leave me no choice," and Sowell asked if she 'was fired, Banks said, "yes, because you walked out on your shift," and handed her a paper to sign, however, Sowell refused to sign anything In discharge situations of this nature, applicable la'.' requires that the General Counsel meet an initial burden of presenting sufficient evidence to support an inference that the employees' union or other protected, concerted activities were the motivating factor in the employer's decision to terminate the employees Here, ' the record shows that Sowell was identified in Banks' speech to the _ employees as being one of the union "troublemakers" Otherwise, Banks admitted that she also had seen Pul- ham wearing a union button and she engaged in predis- charge discussions with Pulliam about the Union which violated Section 8(a)(1), as discussed above, and I find that antiunion animus has been established Under these circumstances, I find that the General Counsel has met his initial burden by presenting a , prima facie showing, sufficient to support an inference that Pul- ham's and Sowell's union activities were the motivating factor in Respondent's decision to terminate them Ac- cordingly, the testimony will be discussed and the record evaluated in keeping with the criteria set forth in Wright Line, 251 NLRB 1083 (1983), see NLRB v Transportation Management Corp, 462 U S 593 (1983), to consider Re- spondent's defense and, in the light thereof, whether the General Counsel has carried his overall,burden Respondent's defense is based on' its contention that it had a good-faith justification for suspending Pulliam for poor work habits and that Pulliam voluntarily quit as a result of that suspension It also maintains that Sowell was properly discharged for leaving work without per- mission under circumstances that could have placed Re- spondent in violation of state licensing requirements that mandate the presence of at least one employee on duty in each wing of the facility The Respondent elicited a great deal of information purporting to show that Pulliam's testimony was incon- sistent and that her work habits were deficient and had placed the facility in a tenuous position when a state in- spector discovered a dried puddle of soap in a resident's room that had been Pulliam's responsibility Banks admit- ted that she was embarrassed by the inspector's comment and was angry at Pulliam when she confirmed that Pul- ham was responsible for the room The next day, March 16, prior , to taking any disciplinary action, however, Banks and the assistant administrator closely monitored Pulliam's actions and observed that she took too much time setting tables and wasted time talking to other em- ployees and watching TV (even though it was explained that Banks had made an announcement on the intercom that a segment about a resident at the Respondent's facil- ity would be on and that employees could watch it) Pulliam testified that at lunchtime on March 16, Banks called Pulliam to her office and told her about several things she had done and informed her that she was to be suspended for an unspecified time Pulliam testified that she was aware that Assistant Administrator Blair had been following her around all that day She said she had an explanation for all her actions and was puzzled and upset and then asked whether she should leave at that time or should stay for the remainder of her shift Banks said that if Pulliam stayed, she (Banks) would have her removed and if Pulliam left, she would be fired Pulliam then placed her keys on the desk and left As she was leaving, she overheard Banks tell Blair "there's another one vote gone or another which makes three," which Pulliam understood referred to two proumon employees that recently had been discharged Banks and Blair disputed Pulliam's testimony and assert that Pulliam was given a 2-day suspension and that she responded by arguing back saying "just fire me Just get it over with and fire me" They also assert that when Pulliam put her keys down Banks asked if that meant she quit and Pulliam replied "yes it does, I'm leaving and I won't be back" As pointed out by the General Counsel, Pulliam clear- ly was not a educated or sophisticated witness She, however, would not allow Respondent's counsel to put words into her mouth and her testimony, under vigorous cross-examination, remained consistent with her direct testimony Pulliam had credible explanations for what- ever alleged inconsistencies or discrepancies Respondent sought to seize upon The demeanor of Respondent's su- pervisors, however, each demonstrated a somewhat 16 DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD smug superior attitude Edwards and Banks in particu lar frequently were evasive or otherwise often gave self serving rationalizations or unresponsive answers that went well beyond the plain intent of question asked I find that the testimony of Respondent s supervisors ap pears to have been qualified or exaggerated in order to show their own conduct in what they perceived to be the most favorable light relative to the Respondent s de fensive position and I therefore conclude that Pulliam s testimony is the more credible and I find that her testi mony of the events surrounding her suspension most ac curately describe what actually occurred As noted above, Pulliam had been the target of some of Respondent s 8(a)(1) violations and despite the fact that Pulliam was not an unflawed employee I find that Respondent s actions in following her around after the state inspector s complaint about dried soap was an effort to stack the deck against her with a series of additional petty charges This supports an inference that the reasons for her suspension and discharge were pretextual This is especially true in that Pulliam s work performance was satisfactory prior to the advent of the union activities and prior to Pulliam s wearing of a union button 2 short weeks prior to her discharge Pulliam s most recent eval uation had been favorable (Pulliam received a score of 13 on a range of 11 to 30 in which the lower the number received the better the evaluation) and Banks admitted that Pulliam had been a good employee until the first of 1987, and that she was not discipline in 1987 prior to the date of her discharge Although the Respondent claims that Pulliam merely was suspended not discharged, I find that Banks with a manifestation of her superior demeanor played a word game with Pulliam in responding to Pulliam s question about working the remainder of her shift by saying that if Pulliam stayed, Banks would have her re moved and if she left she would be fired This comment is sufficiently unequivocal in character to lead Pulliam to conclude that it was futile to expect to continue as an employee and to reasonably believe that she had been discharged Subsequently when Pulliam made an inquiry about returning Banks told her no that she had quit and made no attempt to treat the incident as a suspen mon Accordingly I find that this action implicitly shows that Respondent in fact had discharged Pulliam on March 16 Respondent contends that its action in terminating Sowell was a proper business response to Sowell s unex cused departure from work prior to the start of her 11 p m shift on April 2 Respondent s administrator how ever immediately imposed the most severe penalty possi ble discharge, rather than possible progressive discipline This was done despite the fact that Banks was well aware that Sowell suffered from a nervous condition and was emotionally on edge and despite her further aware ness that she had assured Sowell that there would be a security guard at the facility and that no guard had been present to fulfill her promise Banks failure to consider the breech of her promise as a mitigating circumstance that would justify some lesser degree of discipline for Sowell s failure to start her shift must be considered in the light of Banks public identification of Sowell as a union troublemaker and in light of the Respondent s various 8(a)(1) violations of employees rights Accord ingly I am not persuaded that Respondent has shown that it would have so promptly terminated Sowell were it not for her protected union activities In conclusion I find that Respondent harbored a col lective animus against any employee who openly sup ported union representation and it was willing to display its power over employees and thereby discourage em ployee support for the Union ,when it could find an op portunity to maximize its disciplinary practices against anyone who may have inadvertently committed any in fraction at the same general time they had also engaged in open union support Under these circumstances I conclude that Respond ent has not met its burden of showing that Pulliam and Sowell would have been discharged absent their union and protected concerted activities The General Counsel otherwise has met its overall burden of proof, and I fur ther conclude that in each instance Respondent is shown to have violated Section 8(a)(1) and (3) of the Act as al leged C Alleged Failure to Bargain The history of the union employer bargain sessions is set forth above In its defense to the complaint the Re spondent points to certain alleged actions or nonactions taken by the union representatives which it asserts also shows bad faith on the part of the Union in its participa tion in bargaining sessions, and it asserts that the Union s charge is a matter of the pot calling the kettle black It also maintains that when their counsel was late or un available their own executives were present and were in convernenced to an equal or greater extent than the union representatives In essence Respondent s contentions beg the question First although Respondent s management representatives may have been present they did not accept responsibility for continuing negotiations they made no effort to nego tiate the absence of their counsel and they made no ap parent effort to alter counsel s developing pattern of scheduling and negotiating conduct Accordingly it must be concluded that Respondent acquiesced in such con duct at least until such time as it obtain the services of a different firm of attorneys Second much of the alleged union cancellation were for times not within the frame work of the complaint namely November 2, 1987, through April 8 1988 The Union s conduct during the period prior to November 2 is not shown to have any specific, probative bearing on the issue of the Respond ent s subsequent bargaining conduct and I therefore agree with the General Counsel s contention that it is ir relevant to the issue herein 3 Otherwise Respondent 3 As brought forth by the General Counsel the days of negotiations which the Union cancelled were September 10 the third of three scheduled days of meetings and November 3 the second of two sched uled days The parties in fact met for negotiations during those periods The negotiations Just did not last as long as originally scheduled Also it was not until after the Union s first unfair labor practice charge alleging a failure to negotiate that Respondent proposed dates for the commence ment of negotiations FERN TERRACE LODGE 17 filed no unfair labor practice charge relative to the Union's conduct and, as urged by the General Counsel, I find that it is not an issue subject to litigation here nor is it shown to be of any probative sufficiency to mitigate or excuse the actions of Respondent's principal bargaining representative for the period in question The record shows that on and after November 2 the union representative maintained a consistent effort to schedule and participate in bargaining sessions (including a successful effort to bring in a state mediator), and that the conduct of Respondent's attorney was responsible for the cancellation of effective negotiations on November 17 and December 10, 1987, until February 4 and March 10 The record also shows that scheduled meetings oth- erwise were subjected to generally extensive and need- lessly untimely delays and that the totality of this con- duct was the pnmary cause of a hiatus in actual negotia- tions of over 5 months The record here shows that Attorney Moore, Re- spondent's counsel for negotiations during the involved period, was not a sole practitioner but was a member of a law firm with an office within a short walking distance of the negotiating site at the powling Green courthouse Moore was not called to testify Otherwise, however, the history of the cancellations and scheduling difficulties be- tween November and April reasonably leads to a conclu- sion that Respondent's negotiating obligation was given minimal, if any, priority over his, and his firm's, other business The busy schedule or unavailability of the bar- gaining representative or attorney is not a defense for a failure to meet for negotiations, Storall Mfg Co, 275 NLRB 220, 238 (1985), and Respondent did not act to disavow the actions of its counsel until after April 8, de- spite the fact that management official were will aware of and had themselves been inconvenienced by the delays The totality of counsel's conduct and his remis- sions in scheduling and attending bargaining meetings is shown to be unreasonable and to constitute bad faith, and this conduct was accepted by and must be attributa- ble to the ultimate responsibility of the Employer The failure to meet occurred over a 5-month period and against a background of earlier unfair labor practices committed by Respondent as set forth above and, under all these circumstances, I therefore conclude that the General Counsel has shown that Respondent's failure to negotiate was done in bad faith and in violation of Sec- tion 8(a)(1) and (5) of the Act, as alleged CONCLUSIONS OF LAW 1 Respondent is an employer engaged in commerce within the meaning of Section 2(6) and (7) of the Act 2 The Union is a labor organization within the mean- ing of Section 2(5) of the Act 3 By interrogating employees concerning their union activities and those of other employees, by implying to employees that selection of a union would be futile, by creating the impression that union activities were under surveillance, by threatening employees with loss of jobs, and by promising benefits during a union organizational campaign, Respondent has interfered with, restrained, and coerced its employees in the exercise of their rights guaranteed in Section 7 of the Act and thereby has en- gaged in unfair labor parctices in violation of Section 8(a)(1) of the Act 4 By suspending and discharging employees Ann Ful- ham and Reva Sowell on March 16 and April 3, 1987, respectively, Respondent engaged in unfair labor prac- tices in violatio of Section 8(a)(1) and (3) of the Act 5 By canceling, failing, and refusing to attend bargain- ing meetings between November 2, 1987, and April 8, 1988, Respondent has failed to bargain in good faith and has violated Section 8(a)(1) and (5) of the Act 6 Except as found herein, Respondent has not en- gaged in any other unfair labor practices as alleged in the complaint ' THE REMEDY Having found that Respondent has engaged in unfair labor practices, it is recommended that the Respondent be ordered to cease and desist therefrom and to take the affirmative action described below which is designed to effectuate the policies of the Act With respect to the necessary affirmative action, it is recommended that Respondent be ordered to reinstate Ann Pulliam and Reva Sowell to then- former jobs or a iubstantially equivalent position, without prejudice to their senionty or other rights and privileges previously enjoyed, and make them whole for any loss of earnings they may have suffered because of the discrimination practiced against them by payment to them a sum of money equal to that which they normally would have earned from the date of the discrimination to the date of reinstatement, in accordance with the method set forth in F W Woolworth Co, 90 NLRB 289 (1950), with interest as computed in New Horizons for the Retarded, 283 NLRB 1173 (1987), 4 and that Respondent remove from its files any reference to their discharge and notify them in writing that this has been done and that evidence of the unlawful discharge will not be used as a basis for future personnel action against them Otherwise, it is not considered to be necessary that a broad order be issued On these findings of fact and conclusions of law and on the entire record, I issue the following recommend- ed 5 ORDER The Respondent, Fern Terrace Lodge of Bowling Green, Inc , Bowling Green, Kentucky, its officers, agents, successors, and assigns, shall 1 Cease and desist from (a) Interrogating employees about union activities, im- plying to employees that selection of a union would be futile, creating the impression that union activities are under surveillance, promising benefits during the course 4 Under New Horizons, interest is computed at the 'short-term Federal rate for the underpayment of taxes as set out in the 1986 amendment to 26 U S C § 6621 5 If no exceptions are filed as provided by Sec 102 46 of the Board's Rules and Regulations, the findings, conclusions, and recommended Order shall, as provided in Sec 102 48 of the Rules, be adopted by the Board and all objections to them shall be deemed waived for all pur- poses _ 18 DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD of a union campaign and threatening employees with re placement and loss of jobs if they choose to be represent ed by a union or if they voted in support of union activi ties (b) Suspending or discharging any employee for en gaging in activities protected by Section 7 of the Act (c) Refusing to bargain in good faith with General Drivers Warehousemen and Helpers Local Union #89 affiliated with the International Brotherhood of Team sters Chauffeurs Warehousemen and Helpers of Amer ica AFL-CIO as the certifed collective bargaining rep resentative of the employees at its Bowling Green Ken tucky facility (d) In any like or related manner interfering with re straining, or coercing its employees in the exercise of rights guaranteed them by Section 7 of the Act 2 Take the following affirmative action necessary to effectuate the policies of the Act (a) Offer Ann Pulliam and Reva Sowell immediate and full reinstatement and make them whole for the losses they incurred as a result of the discnmmation against them in the manner specified in the section above and remove from its files any reference to their suspension and discharge and notify them in writing that this has been done and that evidence of the unlawful discharge will not be used as a basis for future personnel actions against them (b) Bargain in good faith with the Union on its re quest as the employees exclusive representative by meeting and negotiating at reasonably frequent times (c) Preserve and, on request make available to the Board or its agents for examination and copying all pay roll records social secunty payment records timecards personnel records and reports and all other records nec essary to analyze the amount of backpay due under the terms of this Order (d) Post at its Bowling Green Kentucky facility copies of the attached notice marked Appendix 6 Copies of the notice on forms provided by the Regional Director for Region 9 after being signed by the Re spondent s authorized representative shall be posted by the Respondent immediately upon receipt and maintained for 60 consecutive days in conspicuous places including all places where notices to employees are customarily posted Reasonable steps shall be taken by the Respond ent to ensure that the notices are not altered defaced or covered by any other matenal (e) Notify the Regional Director in writing within 20 days from the date of this Order what steps the Re spondent has taken to comply 6 If this Order is enforced by a judgment of a United States court of appeals the words in the notice reading Posted by Order of the Nation al Labor Relations Board shall read Posted Pursuant to a Judgment of the United States Court of Appeals Enforcing an Order of the National Labor Relations Board Copy with citationCopy as parenthetical citation