Section R708-48-8 - Inspection and Audit Procedures(1) The division shall conduct inspections and audits to verify compliance with Title 53, Chapter 3, Part 10, Ignition Interlock System Program Act, and this rule.(2) The provider shall make the premises and records of the service center available to the division immediately upon request during normal business hours for an inspection or audit.(3) The division shall provide a receipt to the business if it becomes necessary to remove records from the service center for audit purposes, which will include: (a) the name and location of the provider;(b) the location of the business;(c) the date that records were removed;(d) a description of records removed;(e) the signature of an authorized representative of the business; and(f) the signature of a division representative.(4) The division may not issue a receipt for photocopies of documents.(5) The division shall update the receipt under Subsection (3) upon return of the records, with: (a) the date the records were returned;(b) the signature of an authorized representative of the business who is receiving the records; and(c) the signature of the division representative returning the records.(6) The division shall hold the records no longer than necessary to finish an audit, inspection, or investigation.(7) The division may not return photocopies of records.(8) A division representative shall prepare a written report of each inspection and audit.(9) The division shall maintain a copy of the written report for ten years.(10) The division shall notify the business of the division's findings following a business inspection or audit, by sending:(a) a letter to the business indicating any: (ii) violations found during the inspection or audit;(b) an action plan detailing expectations regarding the correction of the items identified; or(c) a notice of agency action.(11) The division shall audit records of client complaints including: (a) complaints against a provider, installer, or service center;(b) the complaint resolution process; and(c) complaints received by the provider, installer, and the division.(12) The division may make recommendations based on:(a) the findings of the complaint resolution process;(b) the number of complaints received; and(c) the severity and type of complaints.(13) The division may conduct announced and unannounced audits of monitoring appointments or ignition interlock system activities.Utah Admin. Code R708-48-8
Adopted by Utah State Bulletin Number 2024-06, effective 3/12/2024