(a) It is the Board's policy for the Agency to: (1) review, prioritize and investigate all complaints received in a timely manner;(2) ensure conduct found to be in violation of the Act or a Board rule is brought to a fair, just, and equitable resolution; and(3) protect confidential, investigatory, and inspection information while maximizing Agency transparency.(b) The Commissioner shall maintain a system to promptly and efficiently act on complaints received by the Agency. The system shall: (1) periodically, but at least every six months, notify the complaint parties of the status of the complaint until final disposition unless the notice would jeopardize a law enforcement investigation;(2) ensure all periodic notifications of complaint status to complaint parties are made in conformance with the confidentiality provisions of the Act and Board rules; and(3) make information available on the Agency's website (www.ssb.texas.gov) that describes the Agency's complaint process, including the procedures for complaint investigation and resolution.(c) Complaint information to be maintained shall include: (1) information about parties to the complaint;(2) the subject matter of the complaint;(3) a summary of the results of the review or investigation of the complaint; and(4) the disposition of the complaint.(d) The Commissioner may provide information on the Agency's website (www.ssb.texas.gov) about: (1) administrative actions taken by the Agency; and(2) civil and criminal actions in which the Agency was involved whether through investigation, participation, or provision of assistance.7 Tex. Admin. Code § 102.1
Adopted by Texas Register, Volume 45, Number 08, February 21, 2020, TexReg 1218, eff. 2/27/2020