Section 224.234 - Complaint Review(a) A case advisor will review a complaint to determine if the department has jurisdiction to consider the complaint and whether the complaint meets the minimum statutory requirements for a lemon law or a warranty performance complaint.(b) If a case advisor cannot determine if the department has jurisdiction or whether a complaint meets the lemon law or warranty performance minimum statutory requirements, the case advisor will contact the complainant for additional information.(c) The case advisor will notify the complainant if the department does not have jurisdiction over the complaint.(d) If a case advisor determines that the department has jurisdiction and the complaint meets the minimum lemon law or warranty performance requirements, the complaint will be processed in accordance with this subchapter.43 Tex. Admin. Code § 224.234
Adopted by Texas Register, Volume 49, Number 17, April 26, 2024, TexReg 2788, eff. 6/1/2024