Case management services may include the continuum of activities systematically carried out by an individual case manager that are available to assist and enable an eligible person to gain access to needed medical, clinical, social, educational or other services. At a minimum, such case management services shall include the provision of one or more of the following types of case management activities, through either direct or collateral contact, in a calendar month:
Conn. Agencies Regs. § 17-134d-143