Section 7 AAC 12.565 - Risk management(a) A home health agency shall have a risk management program that includes a procedure to investigate, analyze, and respond to patient grievances related to patient care.(b) A home health agency shall conduct, in each service area, an orientation program for each new employee and annual inservice training that covers the following topics: (1) agency policies and procedures;(2) employee job responsibilities and the skills necessary to meet those responsibilities;(3) recognition and response to potential fire, emergency, and home safety hazards;(4) principles and techniques of infection control; and(5) ethics and confidentiality.(c) A home health agency shall require cardiopulmonary resuscitation training every two years for each employee working directly with patients.(d) A home health agency shall establish personnel policies requiring an annual evaluation of each employee's performance.Eff. 11/19/83, Register 88; am 9/6/96, Register 139